Summary
Overview
Work History
Skills
Availability/Contact
Timeline
Generic

Dylan Ngo

Wichita,KS

Summary

I tend to excel in face-to-face jobs and I'm able to maintain a steady and calm mind while under pressure. Additionally my ability to rationalize and calculate the best way to help customers in need provides a valuable asset. I'm also a kind and friendly person willing to talk through problems.

Overview

3
3
years of professional experience

Work History

Order Taker/Cashier

Whatabuger
Plano, TX
03.2023 - 01.2024
  • Maintained up-to-date knowledge of menus, kitchen practices and other areas of interest to accurately fulfill orders and answer customer questions
  • Communicated effectively with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability
  • Reduced work stoppages by keeping counter areas well stocked with drink supplies, condiments and napkins during non-peak hours

Retail Assistant

Artbox
Carrollton, TX
06.2022 - 02.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation

Customer Service Specialist

Cocoa Dolce
Wichita, KS
11.2021 - 05.2022
  • Provided service to new and long-standing customers by attending closely to concerns and developing solutions
  • Upsold products and services to address customer needs and maximize sales
  • Answered incoming telephone calls to provide store, products, and services information.

Associate

Panera Bread
Wichita, KS
06.2021 - 10.2021
  • Answered phones to help customers with queries and resolve basic concerns
  • Identified needs of customers promptly and efficiently
  • Provided constant and consistent customer service

Skills

  • Problem Resolution
  • In-store support
  • Retail sales customer service
  • Organization skills

Availability/Contact

  • Willing to take extra shifts if needed
  • Best to plan work schedule in person
  • Fastest contact via text message or email (please give me 12 hours at the least to respond)

Call Availability

  • (316) 880 - 1226

Timeline

Order Taker/Cashier

Whatabuger
03.2023 - 01.2024

Retail Assistant

Artbox
06.2022 - 02.2023

Customer Service Specialist

Cocoa Dolce
11.2021 - 05.2022

Associate

Panera Bread
06.2021 - 10.2021
Dylan Ngo