DYLAN NGUYEN
North Hollywood,California
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Kazunori by Sushi Nozawa
08.2022 - 11.2023
- Provided coaching and mentoring support for employees at all levels of the organization
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Developed strong customer relationships and loyalty through effective communication.
ASSISTANT MANAGER
Sugarfish by Sushi Nozawa
07.2018 - 08.2022
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped oversee the daily operations of the store, managing staff and inventory.
CORPORATE TRAINER
GEN Korean BBQ
10.2015 - 07.2018
- Mentored new employees by providing guidance on proper etiquette when interacting with customers
- Increased server efficiency by fulfilling additional responsibilities and training new servers.
Education
HIGH SCHOOL DIPLOMA -
Granada Hills Charter High
Granada Hills, California06.2016
Skills
- Customer Relationship Management
- Team Leaders
- Staffing
- Team Player
Certification
NMLS ACT OIL Course certification.
References
References available upon request
Timeline
GENERAL MANAGER
Kazunori by Sushi Nozawa
08.2022 - 11.2023
ASSISTANT MANAGER
Sugarfish by Sushi Nozawa
07.2018 - 08.2022
CORPORATE TRAINER
GEN Korean BBQ
10.2015 - 07.2018
HIGH SCHOOL DIPLOMA -
Granada Hills Charter High
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