Dylan Nguyen
Duluth,MN
Summary
Long term Deli Service member and leader, adept at boosting team efficiency and emphasizing member satisfaction. Excels with interpersonal skills and can focus the proper priorities amongst many. Bringing many years of retail experience mixed with skills learned overtime to maintain food safety and sanitation standards from a leadership standpoint.
Overview
19
19
years of professional experience
Work History
Deli Supervisor
Costco
Duluth, Minnesota
09.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Evaluated current operations processes and identified opportunities for improvement .
- Trained new employees to perform duties.
- Supervised and trained deli staff on customer service, food preparation, and safety protocols.
- Responded to emails promptly regarding order inquiries or any other concerns.
- Built strong, friendly environment within the department with the rapport made between all coworkers.
Cashier
Becky's Oriental Foods
Duluth, Minnesota
01.2006 - Current
- Collected payments and provided accurate change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Deli Service Clerk
Costco
Duluth, Minnesota
09.2021 - 09.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Crew Member
Papa Murphy's Take and Bake Pizza
Duluth, MN
01.2022 - 01.2023
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained all stand sanitation operating procedures in a food prep workplace.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Taproom Lead
Lake Superior Brewery
Duluth, MN
01.2018 - 01.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Restocked beer and liquor regularly and after special events.
- Managed large social events independently while handling alcohol service and cleanliness standards.
- Established and maintained high standards of customer service in the taproom.
Education
High School Diploma -
Duluth East
Duluth05-2014
Some College (No Degree) - Chemistry/Biology
University of Minnesota Duluth
DuluthSkills
- Customer complaint handling
- Worker scheduling
- Inventory management
- Cleaning & sanitation
- Building rapport and culture within the work environment
- Cost controls
- Team direction
- Long term cashiering experience
Timeline
Deli Supervisor
Costco
09.2023 - Current
Crew Member
Papa Murphy's Take and Bake Pizza
01.2022 - 01.2023
Deli Service Clerk
Costco
09.2021 - 09.2023
Taproom Lead
Lake Superior Brewery
01.2018 - 01.2019
Cashier
Becky's Oriental Foods
01.2006 - Current
High School Diploma -
Duluth East
Some College (No Degree) - Chemistry/Biology
University of Minnesota Duluth
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