Dylan Norris
Rawlings,MD
Summary
Results-driven Assistant Manager skilled in team coordination and conflict resolution. Strong background in safety compliance and inventory management, leading to improved operational efficiency. Track record of successful staff training and process optimizations that align with organizational objectives..
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Assistant Manager
Horizon Goodwill Industries
Cumberland, Maryland
08.2015 - Current
- Coordinated daily operations by supervising shifts and managing team assignments.
- Implemented training programs for new hires on company policies and procedures.
- Monitored inventory levels and organized supplies to streamline operations.
- Facilitated effective communication among staff to enhance teamwork.
- Conducted performance evaluations, identifying opportunities for staff improvement.
- Collaborated with management to develop strategies for achieving operational goals.
- Resolved team conflicts promptly, fostering a collaborative work atmosphere.
- Ensured compliance with safety regulations while maintaining operational standards.
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments according to safety protocols.
- Loaded pallets onto trailers for shipment.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Ensured safety procedures were followed when operating forklifts.
- Maintained current forklift training and certification as required by company policies.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Inspected loads prior to lifting to determine weight distribution and stability.
Packing, Shipping, and Receiving Assembler
Hunter Douglas
Cumberland, Maryland
09.2015 - 10.2016
- Assembled products per specifications and quality standards.
- Operated various hand tools, including drills and screwdrivers, during assembly.
- Packaged items securely for shipping to prevent transit damage.
- Inspected incoming shipments for accuracy and quality compliance.
- Maintained organized workstations to enhance efficiency and adhere to safety protocols.
- Collaborated with team members to streamline packing and shipping processes.
- Monitored inventory levels, promptly reporting shortages or discrepancies.
- Operated shrink-wrap machines to secure products effectively for shipment.
Delivery Driver/Server
Pizza Hut
Cumberland, Maryland
06.2010 - 10.2012
- Delivered pizzas promptly, ensuring high customer satisfaction and service quality.
- Efficiently navigated routes to minimize delivery time and fuel consumption.
- Maintained cleanliness and organization of delivery vehicle for safety compliance.
- Communicated with customers to confirm orders and resolve inquiries effectively.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Handled cash transactions accurately, ensuring secure payment processing.
- Followed strict safety protocols to comply with health regulations during deliveries.
- Prepared high-quality pizzas using fresh ingredients while adhering to specifications.
Education
Some College (No Degree) - Phlebotomy/EKG
Allegany College of Maryland
Cumberland, MD05-2012
High School Diploma -
Frankfort High School
Short Gap, WV05-2008
Skills
- Team coordination and leadership
- Inventory management
- Safety compliance and workplace safety
- Performance evaluation
- Forklift operation
- Process optimization and improvement
- Staff training and development
- Conflict resolution
- Decision making and strategic thinking
- Rewards program oversight
- Negotiation skills
- Retail operations management
- Vendor relationship management
- Team building and coaching
- Verbal and written communication skills
- Budgeting and finance strategies
- Sales strategies and operations management
- Recruiting and interviewing
Certification
Forklift operator
References
References available upon request.
Timeline
Packing, Shipping, and Receiving Assembler
Hunter Douglas
09.2015 - 10.2016
Assistant Manager
Horizon Goodwill Industries
08.2015 - Current
Delivery Driver/Server
Pizza Hut
06.2010 - 10.2012
Some College (No Degree) - Phlebotomy/EKG
Allegany College of Maryland
High School Diploma -
Frankfort High School