Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide customized solutions, fostering long-term loyalty. Additionally, an effective facility operations lead with a background in tackling routine maintenance, while maintaining strong adherence to safety protocols in all situations.