Dylan Palm Trujillo
Broomfield,CO
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a proven capacity to quickly learn and implement new skills. Committed to leveraging strengths to drive team success and contribute to overall organizational growth. A results-driven mindset ensures a focus on achieving objectives and fostering collaboration within diverse teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Receptionist
Boulder Community Health
02.2022 - Current
- Greeted patients, scheduled appointments and maintained records and accounts.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Improved communication between patients and medical staff with accurate message relay.
- Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
Director of Fun
Kids Nite Out
09.2025 - 10.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
Swim Instructor
City of Lafayette
02.2025 - 06.2025
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Client Experience Specialist
Colorado Swim School
09.2024 - 01.2025
Athletic Coordinator
City And County Of Broomfield
03.2024 - 09.2024
- Developed partnerships with local businesses for sponsorships and donations, strengthening financial stability of athletic programs.
- Maintained updated inventory of all athletic equipment; replaced worn items promptly ensuring safety standards were met during competitions.
- Mentored student-athletes on academic requirements, time management skills, and personal development strategies to ensure success both on the field and in the classroom.
- Increased community engagement by organizing outreach events such as sports clinics, athlete meet-and-greets, and charity fundraisers.
Social Media Guru, Swim Instructor, Lifeguard, Front Desk
Goldfish Swim School
08.2021 - 01.2022
Member Experience Specialist
VASA Fitness
10.2019 - 08.2021
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
Pool Maintenance Tech
Absolute Pool Management
03.2007 - 06.2020
Day Time Team Member
Chick-Fil-A
09.2018 - 01.2020
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
Base Site Leader
Adams 12 Five Star Schools
08.2018 - 09.2018
Lifeguard/Swim Instructor 2
City and County of Broomfield
03.2011 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Aquatics Coordinator/Program Generalist
YMCA Of Boulder Valley
09.2017 - 02.2018
Head Lifeguard
City of Lafayette
12.2016 - 02.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
Education
B.A. - Mass Communication and Journalism
Metropolitan State University of Denver
Denver, CO12.2015
Skills
- Customer service
- Adaptable to change
- Patience and composure
- Organizational leadership
- Strong communicator
- Scheduling appointments
- Pump maintenance
- Team management
- Water safety expertise
- Positive attitude
- Staff supervision
- Patience and empathy
- Patient scheduling
- Healthcare industry
- Appointment management
- Front desk management
- Insurance verification
- Front desk operations
- Microsoft office
- Patient registration
- Electronic medical records
- HIPAA guidelines
- Payment collection
- Telephone etiquette
- Proficient in EPIC
- EMR / EHR
- Patient reception management
- Co-payment collection
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Verbal and written communication
Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Director of Fun
Kids Nite Out
09.2025 - 10.2025
Swim Instructor
City of Lafayette
02.2025 - 06.2025
Client Experience Specialist
Colorado Swim School
09.2024 - 01.2025
Athletic Coordinator
City And County Of Broomfield
03.2024 - 09.2024
Clinic Receptionist
Boulder Community Health
02.2022 - Current
Social Media Guru, Swim Instructor, Lifeguard, Front Desk
Goldfish Swim School
08.2021 - 01.2022
Member Experience Specialist
VASA Fitness
10.2019 - 08.2021
Day Time Team Member
Chick-Fil-A
09.2018 - 01.2020
Base Site Leader
Adams 12 Five Star Schools
08.2018 - 09.2018
Aquatics Coordinator/Program Generalist
YMCA Of Boulder Valley
09.2017 - 02.2018
Head Lifeguard
City of Lafayette
12.2016 - 02.2017
Lifeguard/Swim Instructor 2
City and County of Broomfield
03.2011 - 08.2018
Pool Maintenance Tech
Absolute Pool Management
03.2007 - 06.2020
B.A. - Mass Communication and Journalism
Metropolitan State University of Denver