Charli Ye
Staten Island
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Clinic Receptionist
Four Season Medical PLLC
Brooklyn
03.2026 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow throughout the clinic.
- Managed patient records using electronic health record systems securely.
Coordinator
Home Family Care Inc
3066 Brighton 4th st
10.2023 - 03.2026
- Coordinated project timelines and schedules to ensure efficient workflow.
- Managed communication between departments to facilitate collaboration and information sharing.
- Organized training sessions for new staff on company procedures and policies.
COORDINATOR
Your Choice of NY inc.
Brooklyn
05.2022 - 10.2023
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
- Communicated effectively with internal staff members as well as external vendors to resolve issues quickly and efficiently.
- Worked with supervisors or project managers to develop schedules, monitor deadlines and coordinate resources.
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
- Provided customer service support via phone calls or emails when needed.
- Managed flow of paperwork within organization by storing, retrieving and organizing records.
- Provided administrative support in scheduling appointments, organizing documents, and preparing reports.
- Used computer software and systems to enter data and review and draft documents.
- Assisted in the development of process improvement initiatives to increase operational effectiveness.
- Communicated with clients and supervisors regarding project status and changes in scope of work.
- Conferred with other departments on projects involving multiple teams from different divisions.
FRONT DESK CLERK
Dyker Senior Center inc.
Brooklyn
02.2021 - 04.2022
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Made and confirmed reservations.
- Greeted customers and provided them with exceptional customer service.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Provided support for special projects as requested by management team members.
- Proficient with MS Office Suite and other computer software programs.
FRONT DESK ASSISTANT
Premium Pharmacy
Brooklyn
09.2018 - 12.2019
- Assisted with scheduling appointments for customers according to their needs.
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Greeted and welcomed guests in a friendly and professional manner, providing prompt service.
- Followed up with guests regarding any unresolved issues or complaints.
- Interacted kindly with guests, offering assistance and support.
Education
English-as-a-Second-Language Education
Riverside Language Program
10.2018 - 10.2020
Skills
- Patient Registration
- Schedule Management Best Practice Implementation
- Event Coordination
- Customer Service
- Medical Terminology
- Project Support
- Document Control
- Assignment and Project Coordination
- Permit Applications
- Microsoft Office
- Appointment Coordination
- Coordinating Reservations
- Customer Service Management
- Coordination of Administrative Activities
- Medical and Nursing Coordination
- Staff Training
- Computer Database Coordination
- Care Coordination Support
- Application Coordinating
- Consulting
Personal Information
Title: Coordinator
Timeline
Clinic Receptionist
Four Season Medical PLLC
03.2026 - Current
Coordinator
Home Family Care Inc
10.2023 - 03.2026
COORDINATOR
Your Choice of NY inc.
05.2022 - 10.2023
FRONT DESK CLERK
Dyker Senior Center inc.
02.2021 - 04.2022
English-as-a-Second-Language Education
Riverside Language Program
10.2018 - 10.2020
FRONT DESK ASSISTANT
Premium Pharmacy
09.2018 - 12.2019