Aubrey Patterson
Kadoka,SD
Summary
Patient-centered Clinical receptionist with effective multitasking, communication and organizational skills. Schedules appointments, Pre certifies insurance authorizations, collects co-payments and files and maintains patients' medical records. Hardworking and courteous individual comfortable performing basic clerical duties, including photocopying, scanning and faxing.
Overview
13
13
years of professional experience
Work History
Clinic Receptionist
Philip Health Services
Philip, SD
08.2022 - Current
- CPR Certified
- Handling Diagnostic Imaging Insurance Pre authorizations
- Fluent with Microsoft Word, Power Point and Excel
- Offering Behavior health services and scheduling
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Used EPIC and IHC to schedule new and follow-up appointments for patients.
- Processed payments from patients for co-pays and uninsured visits.
- Apply payment to account balances
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
CNA
Kadoka Nursing Home
Kadoka, SD
06.2014 - 05.2023
- CPR Certified
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported needs 30+ residents under long-term care.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
WIC Clerk
Jackson County Courthouse
Kadoka, SD
11.2020 - 07.2022
- CPR certified
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Help Patients with different state assistance programs
- Processed and certified documents for accuracy and compliance with government regulations.
- Fluent in Microsoft Word, Excel and Power Point
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
UMA/ CNA
Philip Health Services
Philip, SD
01.2019 - 07.2020
- CPR certified
- Dispersed medications daily to patients
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Kadoka Swimming Pool
City of Kadoka
Kadoka, SD
05.2011 - 08.2013
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- CPR certified
- Coordinated with other entertainment venues to create joint promotional events.
Education
High School Diploma -
Kadoka Area High School
Kadoka, SDSkills
- CPR certified
- Appointment management
- Account updating
- Front Desk Management
- Patient Relations
- Payment Collection
- Referral Verification
- Telephone Etiquette
- Documentation
- Microsoft Office
- Insurance Verification
- Patient Scheduling
- Drawer balancing
- Medication Dispensing
- Diagnostic Imaging Insurance Pre authorization
- Medical Billing
- Medical Charting
- HIPAA Compliance
- Fluent in Microsoft Word, Power Point and Excel
- Medical Terminology
- HIPAA Guidelines
- Medical billing and coding
- Electronic Medical Records
- Patient Registration
- Account Management
- Paperwork coordination
- Insurance Claims
- Reminder calls
Timeline
Clinic Receptionist
Philip Health Services
08.2022 - Current
WIC Clerk
Jackson County Courthouse
11.2020 - 07.2022
UMA/ CNA
Philip Health Services
01.2019 - 07.2020
CNA
Kadoka Nursing Home
06.2014 - 05.2023
Kadoka Swimming Pool
City of Kadoka
05.2011 - 08.2013
High School Diploma -
Kadoka Area High School