James Hagerman
Spotsylvania,VA
Summary
Driven professional with over 25 years of work experience in Customer service and office management
Professional professional with many years of experience. Checked visiting patients in, maintained flow of patients, booked appointments, processed payments, and coordinated with pharmacies and outside physicians to provide for patient needs. Dedicated to cultivating smooth clinic operations and delivering exceptional service to clients.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
34
34
years of professional experience
Work History
Clinic Receptionist
Lincoln Behavior Services
Redford, Michigan
02.2023 - 10.2024
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
SCANNING TECHNICIAN
LINCOIN BEHAVIOR SERVICES
Detroit , MI
05.2022 - 02.2023
- Scanned all documents for the company in ECRIS software
- Answered front desk calls and assisted medical team
- Went through the employee folder database of about 15,000+ electronic folders and moved files
- Work in a high volume document scanning and imaging environment
- Understand how to create/view/edit/categorize/print imaged files
- Sorting, opening mail or files to retrieve documents.
- Monitored workflow to ensure that all tasks were completed within established time frames.
- Assisted in developing best practices for maintaining optimal performance levels from scanners at all times.
- Utilized specialized software programs to scan images into a digital format.
- Ensured compliance with applicable laws, regulations, and industry standards related to document imaging.
- Tracked inventory of supplies used in the scanning process such as toner cartridges and cleaning materials.
HOUSING INSPECTOR
CITY OF DETROIT
12.1997 - 03.2013
- Inspected, documented, and determined if city owned properties should be demolished or rehabbed
- Provided computerized documentation to support standards of practice; regarding leaks, evidence of fire, flooding or other hazardous conditions
- Facilitated open houses for city owned properties.
SHIFT SUPERVISOR-TRANSPORTATION
HARPER HOSPITAL
04.1995 - 06.2001
- Promoted to Shift Supervisor with full management responsibilities
- Mentored and coached newly hired transportation aides
- Documented all transportation activities in database.
TRANSPORTATION AIDE
HARPER HOSPITAL
03.1991 - 04.1995
- Assisted patients or nurses with lifting patients into wheelchairs or stretchers
- Transported patients to various locations in the hospital for medical procedures
- Prepared vehicles for transportation and provided directions to patients/guests.
Education
Certificate of Completion For The Landmark Forum , The Landmark Forum Advance Course - Personal And Professional Development Courses
Landmark Education
Livonia, MI08-2023
GENERAL STUDIES -
WAYNE COUNTY COMMUNITY COLLEGE
01.1995
CERTIFICATE -
DETROIT ENGINEERING INSTITUTE, ELECTRONIC SERVICE TECHNICIAN
01.1991
Skills
- Management
- Conflict Resolution
- Time Management
- Ability to quickly learn new computer software
- Microsoft Office Application
- Administrative Support
- Customer Service
- Excellent interpersonal skills
- Flexibility
- Appointment management
- Patient Scheduling
- Patient Relations
- Front Desk Management
- Adaptable to change
- HIPAA Compliance
- Mail Management
- Records Management
- Outpatient Care
- Electronic Medical Records
- Front Desk Operations
- Patient callbacks
- Telephone Etiquette
- HIPAA Guidelines
- Proficient in [Software]
- Documentation
- Microsoft Office
- Inventory Oversight
- Appointment Scheduling
- Paperwork coordination
- Records Maintenance
- Medical Records Management
- Appointment Setting
- Patient Registration
- Data Entry
Timeline
Clinic Receptionist
Lincoln Behavior Services
02.2023 - 10.2024
SCANNING TECHNICIAN
LINCOIN BEHAVIOR SERVICES
05.2022 - 02.2023
HOUSING INSPECTOR
CITY OF DETROIT
12.1997 - 03.2013
SHIFT SUPERVISOR-TRANSPORTATION
HARPER HOSPITAL
04.1995 - 06.2001
TRANSPORTATION AIDE
HARPER HOSPITAL
03.1991 - 04.1995
Certificate of Completion For The Landmark Forum , The Landmark Forum Advance Course - Personal And Professional Development Courses
Landmark Education
GENERAL STUDIES -
WAYNE COUNTY COMMUNITY COLLEGE
CERTIFICATE -
DETROIT ENGINEERING INSTITUTE, ELECTRONIC SERVICE TECHNICIAN