Dylan Parker
Georgetown,TX
Summary
Professional in system operations, with strong track record of ensuring real time efficiency and reliability. Adept at identifying and resolving system issues while collaborating with team members. Recognized for adaptability and achieving consistent results through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operator II
Electric Reliability Council of Texas (ERCOT)
04.2023 - Current
- Desk qualifications including Real Time, Resource, Reliability Risk, and DC Tie. Assisted in training multiple new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Operator II
Southwest Power Pool
12.2019 - 03.2023
- RTBM/WEIS Operator. Attained NERC certification for Reliability Coordination on 01/22/2021. Also tasked with aiding in the development of a new energy imbalance market for the western interconnect.
Retail Sales Consultant
AT&T
05.2019 - 11.2019
- Face to face customer service and sales in an AT&T corporate retail store tasked with functions including money handling, customer service, sales, technical support, and dynamic knowledge based on functional changes.
Infantry/Nursing Student
US Army
04.2015 - 04.2019
- Work in a team based environment with strong communication and in fast decision making situations.
- Control, maintain, and service a minimum of 1 million dollars’ worth of Radios, weapons, vehicles, and equipment.
U-verse Dispatcher
AT&T
10.2013 - 06.2014
- Customer Service, Troubleshooting, and scheduling in both tech support and dispatching roles.
- Handle internal issues on chat and calls varying from scheduling techs to frustrated customers
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Internet Tier 1 Tech Support
AT&T
03.2013 - 10.2013
- Work in call center environment troubleshooting internet issues while meeting top metric standards of the nation in my role. Lead to accelerated promotion into a higher position.
- Worked effectively in fast-paced environments.
Education
Associate’s degree - Electrical Transmission Systems Technology (ETST)
Bismarck State College
12-2024
Bachelors Degree - Energy Management
Bismarck State College
12.2026
Skills
- Customer engagement
- Military experience
- Troubleshooting and support services
- Effective problem resolution
- Systematic problem-solving
- Proficient in Microsoft Office
- Sales experience
- Telecommunications support specialist
- Collaborative teamwork
Certification
NERC Reliability Coordinator (RC)
ERCOT System Operator Certication
Timeline
Operator II
Electric Reliability Council of Texas (ERCOT)
04.2023 - Current
Operator II
Southwest Power Pool
12.2019 - 03.2023
Retail Sales Consultant
AT&T
05.2019 - 11.2019
Infantry/Nursing Student
US Army
04.2015 - 04.2019
U-verse Dispatcher
AT&T
10.2013 - 06.2014
Internet Tier 1 Tech Support
AT&T
03.2013 - 10.2013
Associate’s degree - Electrical Transmission Systems Technology (ETST)
Bismarck State College
Bachelors Degree - Energy Management
Bismarck State College
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