Dylan Peper
Rancho Santa Margarita,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level project manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Guest Relations Host
The Walt Disney Company
04.2023 - Current
- Very high Guest Service expectations, initiative and ability to hold a conversation with a Guest and a high level of comfort sharing information regarding the Disneyland Resort
- Handling different amounts of money and possessing a high level of integrity
- Usage of highly technical computer systems with a significant amount of operational memorization
- Very fast paced and attention to detail.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Attractions Host
The Walt Disney Company
09.2021 - 04.2023
- Provided guests with an exceptional guest service experience as well as operating an attraction efficiently
- Ensured safety was at the highest priority above the other four keys while also demonstrating strong aspects of show.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Always displays a team leader mindset to allow other cast and myself to work together and achieve operational goals! Achieved numerous 5-keys cards to reflect my positive work mindset and habits.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
Personal Trainer
9Round Kickboxing Fitness
01.2021 - 07.2021
- Worked closely with an array of members to provide a safe and effective workout environment
- Created a positive and motivating atmosphere to push members to ensure a quality workout! Collaborated with other trainers to provide the most efficient workout experience possible.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Service Partner
Islands Restaurant
08.2019 - 07.2021
- Welcomed customers to our restaurant and guided them to their table
- Developed great people skills as well as communication between co-workers to ensure a smooth and efficient workflow.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
Education
BBA - Project Management
Southern New Hampshire University
New Hampshire, OH10.2023
Skills
- People oriented
- Team Leader
- Dependable
- Strong Communicator
- Problem-Solver
- Responsible
- Punctual
- Team Player
- Guest Assistance
- Customer Service
- Guest Accommodations
- Guest Experiences
Timeline
Guest Relations Host
The Walt Disney Company
04.2023 - Current
Attractions Host
The Walt Disney Company
09.2021 - 04.2023
Personal Trainer
9Round Kickboxing Fitness
01.2021 - 07.2021
Service Partner
Islands Restaurant
08.2019 - 07.2021
BBA - Project Management
Southern New Hampshire University
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
FRANCESCA FASCETTIFRANCESCA FASCETTI
Senior Manager, Scripted Development at Disney+ / The Walt Disney CompanySenior Manager, Scripted Development at Disney+ / The Walt Disney Company
Niranjana N TNiranjana N T
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star