Holly J. Brown
Monticello,AR
Summary
Dedicated service professional and team player with over 30 years of customer service experience, a positive attitude and a committed work ethic.
Overview
28
28
years of professional experience
Work History
Profile Coordinator/Credentialing Specialist
TRS Healthcare
02.2023 - 04.2025
- Worked independently while collaborating in a remote environment while utilizing video meeting software and company specific platforms
- Used excellent customer service skills and gathered information and documents from the client via phone calls text, and emails
- Ran third-party verifications and background checks
- Obtained references on behalf of the client for hiring process
- Meticulously and thoroughly audited my own work to ensure quality profiles for the facilities
- Assisted in the hiring process for the clients
- Sourced and generated leads for sales team through various means of communication
- Followed all procedures and protocol per TRS
Small Business Owner
Skylyne Boutique and Gifts
07.2017 - 02.2022
- Provided excellent customer service
- Participated in marketing and sales
- Managed inventory, finances and daily operations
- Built relationships with customers and suppliers
- Ensured legal compliance with local, state and federal taxes
- Maintained profitability and growth for the business
- Analyzed market trends and set goals for the business
Hair Stylist
971 Salon
01.2009 - 06.2017
- Provided all hair care services
- Built relationships with clients to ensure satisfaction
- Coordinated and managed my own schedule
- Maintained a clean workspace to ensure a sanitary and safe environment for clients
Customer Service Representative
Commercial Bank & Trust
02.1997 - 01.2008
- Demonstrated professional communication skills by providing effective customer service
- Processed deposits, withdrawals, and check cashing
- Answered and redirected customer phone calls based on customer requests
- Opened new checking and savings accounts, IRS's and CD's
Education
No Degree - Cosmetology School
Crossette School of Cosmetology
Crossett, AR01-2008
No Degree - Prerequisite Courses For General Studies
University of Arkansas At Monticello
Monticello, ARHigh School Diploma -
Greenland High School
Greenland, AR 05-1990
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
Timeline
Profile Coordinator/Credentialing Specialist
TRS Healthcare
02.2023 - 04.2025
Small Business Owner
Skylyne Boutique and Gifts
07.2017 - 02.2022
Hair Stylist
971 Salon
01.2009 - 06.2017
Customer Service Representative
Commercial Bank & Trust
02.1997 - 01.2008
No Degree - Cosmetology School
Crossette School of Cosmetology
No Degree - Prerequisite Courses For General Studies
University of Arkansas At Monticello
High School Diploma -
Greenland High School
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