Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly J. Brown

Monticello,AR

Summary

Dedicated service professional and team player with over 30 years of customer service experience, a positive attitude and a committed work ethic.

Overview

28
28
years of professional experience

Work History

Profile Coordinator/Credentialing Specialist

TRS Healthcare
02.2023 - 04.2025
  • Worked independently while collaborating in a remote environment while utilizing video meeting software and company specific platforms
  • Used excellent customer service skills and gathered information and documents from the client via phone calls text, and emails
  • Ran third-party verifications and background checks
  • Obtained references on behalf of the client for hiring process
  • Meticulously and thoroughly audited my own work to ensure quality profiles for the facilities
  • Assisted in the hiring process for the clients
  • Sourced and generated leads for sales team through various means of communication
  • Followed all procedures and protocol per TRS

Small Business Owner

Skylyne Boutique and Gifts
07.2017 - 02.2022
  • Provided excellent customer service
  • Participated in marketing and sales
  • Managed inventory, finances and daily operations
  • Built relationships with customers and suppliers
  • Ensured legal compliance with local, state and federal taxes
  • Maintained profitability and growth for the business
  • Analyzed market trends and set goals for the business

Hair Stylist

971 Salon
01.2009 - 06.2017
  • Provided all hair care services
  • Built relationships with clients to ensure satisfaction
  • Coordinated and managed my own schedule
  • Maintained a clean workspace to ensure a sanitary and safe environment for clients

Customer Service Representative

Commercial Bank & Trust
02.1997 - 01.2008
  • Demonstrated professional communication skills by providing effective customer service
  • Processed deposits, withdrawals, and check cashing
  • Answered and redirected customer phone calls based on customer requests
  • Opened new checking and savings accounts, IRS's and CD's

Education

No Degree - Cosmetology School

Crossette School of Cosmetology
Crossett, AR
01-2008

No Degree - Prerequisite Courses For General Studies

University of Arkansas At Monticello
Monticello, AR

High School Diploma -

Greenland High School
Greenland, AR
05-1990

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Relationship building

Timeline

Profile Coordinator/Credentialing Specialist

TRS Healthcare
02.2023 - 04.2025

Small Business Owner

Skylyne Boutique and Gifts
07.2017 - 02.2022

Hair Stylist

971 Salon
01.2009 - 06.2017

Customer Service Representative

Commercial Bank & Trust
02.1997 - 01.2008

No Degree - Cosmetology School

Crossette School of Cosmetology

No Degree - Prerequisite Courses For General Studies

University of Arkansas At Monticello

High School Diploma -

Greenland High School

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