Dylan Phillips
Poughkeepsie
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Bartender
Mahoney's Irish Pub And Steak House
Poughkeepsie, NY
12.2021 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Facilitated clear communication between team members, fostering collaboration and efficient problem solving.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Zeus Brewing Company
Poughkeepsie, NY
05.2021 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Jason and Patrick's on 44
Poughkeepsie, NY
01.2020 - 05.2021
- **Executed customer drink orders with precision during peak hours, ensuring timely service delivery.**
- **Developed relationships with regular patrons, fostering a welcoming atmosphere and encouraging loyalty.**
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server Assistant/Bar Back/Bartender
Shadows On The Hudson
176 Rinaldi Blvd, Poughkeepsie, NY 12601
02.2013 - 02.2019
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Maintained a clean and organized dining area by routinely sweeping floors/moping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma -
Arlington High School
Lagrangeville, NY2013
No Degree - Nursing
Duchess County Boces C.T.I
Poughkeepsie, NY06-2013
Skills
- Payment Processing
- Verbal comprehension ability
- De-escalation and conflict management
- Safety conscious
- Detail Oriented
- Recognizing intoxication and impairment
- Reading comprehension ability
- Dependable and responsible
- Calm under pressure
- Customer Service Expertise
- Time management
- Active Listening
Timeline
Bartender
Mahoney's Irish Pub And Steak House
12.2021 - Current
Bartender
Zeus Brewing Company
05.2021 - 12.2021
Bartender
Jason and Patrick's on 44
01.2020 - 05.2021
Server Assistant/Bar Back/Bartender
Shadows On The Hudson
02.2013 - 02.2019
High School Diploma -
Arlington High School
No Degree - Nursing
Duchess County Boces C.T.I