Dylan Piatkowski
Mckean,PA
Summary
Dynamic quality assurance professional with a proven track record in issue resolution and exceptional interpersonal communication skills. Expertise in troubleshooting and leading high-performing teams fosters a collaborative and successful environment. Results-driven team leader who builds positive rapport, inspires trust, and effectively guides teams toward achieving organizational objectives. Recognized as a strong facilitator, adept at engaging with co-management and top-level leadership, while also serving as an excellent trainer and mentor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Representative
Verizon
Erie, PA
10.2024 - Current
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted product demonstrations to effectively showcase features and benefits.
- Collaborated with team members to develop sales strategies and achieve targets.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained relationships with key business clients to drive revenue growth.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
Nursing Assistant
St. Vincent's Hospital
07.2023 - 10.2024
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Provided emotional support to family members during difficult times.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Performed basic nursing skills such as changing wound dressings and administering enemas.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
Team Lead
Walmart
Erie, PA
08.2022 - 07.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
OGP Associate
Walmart
Erie, PA
06.2021 - 07.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Cook
Meekers Pizza
McKean, PA
12.2020 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Cashier
Gordon Food Service
Erie, PA
05.2020 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
General Mclane High School
Edinboro, PA06.2022
Skills
- Task Monitoring
- Issue Resolution
- Customer Experience
- Quality Assurance
- Patient Care
- Database Administration
- Product knowledge
- Increasing sales
- Customer relationship building
- Product and service knowledge
- Sales closing
- Sales development
Certification
- Certified in operation of a Forklift , Walmart - August 2022
Timeline
Sales Representative
Verizon
10.2024 - Current
Nursing Assistant
St. Vincent's Hospital
07.2023 - 10.2024
Team Lead
Walmart
08.2022 - 07.2023
OGP Associate
Walmart
06.2021 - 07.2023
Cook
Meekers Pizza
12.2020 - 06.2021
Cashier
Gordon Food Service
05.2020 - 11.2020
High School Diploma -
General Mclane High School