DYLAN RAWLINGS

• Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
• Educated customers about billing, payment processing and support policies and procedures.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.

• Monitored customers for signs of security concerns and escalated issues to management.
• Built client list and strengthened customer relationships through consistent communication via phone and internet.
• Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
• Maintained up-to-date knowledge of products, features, and promotions to better assist customers.

As a Timber Forestry Technician with the Forest Service, I:

• Conducted field surveys to identify suitable timber stands for harvest and tracked timber volumes for management plans.
• Collaborated on harvest plans, ensuring compliance with regulations and minimizing habitat impacts.
• Conducted environmental assessments, implementing best practices to protect soil, water, and wildlife.
• Promoted safety culture, enforcing protocols and providing training for hazardous operations.