Dylan Robinson
Cincinnati,OH
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
Work History
Sales Data Specialists
Total Quality Logistics
08.2022 - Current
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Run a lead generating program for top sales representatives to increase revenue and customer base.
- Lead day to day operations for our online portal to help clients have accurate shipment information and visibility
- Handle internal and external calls to discuss and answer questions about multiple facets of the organization
- Work alongside multiple departments to effectively resolve issues for clients and the business
Logistics Account Executive
Total Quality Logistics
06.2021 - 08.2022
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Implemented performance metrics to track success and drive continuous improvement in service delivery.
- Achieved high levels of client satisfaction by regularly reviewing service quality and making necessary adjustments.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
Sales Associate
Finish Line
03.2018 - 04.2021
- Perform floor and merchandising moves to keep sales areas well-stocked, organized, and up-to-date
- Ring up thousands of dollars in sales on a register and make sure products are properly bagged
- Drove sales 7% up from last year by effectively upselling and cross-selling products to maximize profits
- Maintain friendly, outgoing service to promote a positive work environment and build customer loyalty.
Customer Account Management
Fidelity Investments
05.2019 - 09.2019
- Update customer’s defined contribution retirement account (Contact information, beneficiaries, exc.)
- Understand and utilize their systems used at the workplace (FocusPoint)
- Provide clear and concise communication with the account owner and deliver, if needed, to correct department
- Answer and assist 10-15 customers an hour with their retirement plan.
Education
Bachelor of Business Administration - Operations Management
Carl H. Linder College of Business, University of Cincinnati
Cincinnati, OHSkills
- Efficient in Microsoft Office (Word, PowerPoint, Excel)
- Customer Service Oriented
- Identifying errors
- Reliability
- Team Collaboration
- Adaptability and Flexibility
Timeline
Sales Data Specialists
Total Quality Logistics
08.2022 - Current
Logistics Account Executive
Total Quality Logistics
06.2021 - 08.2022
Customer Account Management
Fidelity Investments
05.2019 - 09.2019
Sales Associate
Finish Line
03.2018 - 04.2021
Bachelor of Business Administration - Operations Management
Carl H. Linder College of Business, University of Cincinnati