Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Accomplishments
Timeline
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ELIZABETH MYERS
Open To Work
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ELIZABETH MYERS

Charlotte,NC

Work Preference

Job Search Status

Open to work

Desired Job Title

Data Entry Specialists, (Seasonal Overnights)Billing Workflow CoordinatorFront of House Wait Staff MemberEnrollment SpecialistTechnical Support Representative/Sales PPX

Work Type

Full TimePart TimeContract WorkGig WorkSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Charlotte, NC, USCharlotte, NC
Open to relocation: Yes

Summary

Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

16
16
years of professional experience

Work History

Data Entry Specialists, (Seasonal Overnights)

Peak Months - Manpower/J.P. Morgan
Charlotte, NC
01.2015 - Current
  • Data Entry specialists work in a production environment, keying data from the internal imaging system into a database following client-specific formats; they verify data to ensure accuracy
  • Also processing taxpayers’ payments in the lock-box IRS
  • Verified the accuracy of data before transcribing
  • Identified data entry errors and reported to the necessary departments
  • Obtained scanned records and uploaded them into the database
  • Entered numerical data into databases in a prompt and accurate manner
  • Compile data and ensure accuracy before input
  • Located and corrected data entry errors and reported to management
  • Executed data verification to detect errors
  • Completed data entry tasks with accuracy and efficiency
  • Monitored database updates and verified for correctness
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Completed data entry tasks with accuracy and efficiency.

Billing Workflow Coordinator

Contractor/Segra
Remote
11.2024 - 04.2025
  • Facilitated communication among team members to ensure adherence to deadlines and quality standards.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.
  • Monitored project plans and challenges and proactively resolved obstacles.
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.
  • Resolved workflow-related issues promptly, minimizing downtime and maintaining project momentum.
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
  • Analyzed workflow data to identify bottlenecks and implemented process improvements for enhanced productivity.
  • Streamlined communication processes, ensuring timely updates and information dissemination among team members.

Front of House Wait Staff Member

Instaworks Gigs
Charlotte, NC
02.2023 - 11.2024
  • Facilitated outstanding customer interactions to maintain high levels of guest satisfaction in fast-paced environments.
  • Executed thorough cleaning and organization of dining spaces to comply with health and safety regulations.
  • Facilitated collaboration with kitchen staff to optimize food delivery timelines and order accuracy.
  • Facilitated training sessions for new wait staff on menu knowledge, service techniques, and operational procedures.
  • Analyzed and modified inventory levels to facilitate smooth and effective operational processes.
  • Optimized table turnover processes to enhance dining efficiency during peak hours.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for smooth operations.

Enrollment Specialist

Sentara Healthcare Contractor Insight Global
Remote
02.2023 - 03.2024
  • Responsible for all areas of enrollment, group information, and research, with a response to all inquiries related to members, employers, and eligibility.
  • Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Technical Support Representative/Sales PPX

Asurion (Verizon)
Remote
11.2019 - 02.2023
  • Troubleshoot technical issues for our customers’ devices; evaluate concerns and issues, identify, and deploy solutions, and help customers with troubleshooting steps
  • Learn details of protecting the home and other product offerings to sell to customers confidently and accurately.
  • Communicate company policies and procedures to customers
  • Meet metrics for call measurements and sales goals; receive feedback/coaching/training from the management team including Trainers, Quality Analysts, etc.
  • Utilize call center technology to input, track, and report customer issues
  • Upsell of Verizon Home Device Protect
  • Navigate company software programs, use web-based search engines, and troubleshoot customer issues.
  • Escalate calls outside the scope to the appropriate tier of customer service support.
  • Understand the latest bugs and solutions in newly released hardware and operating systems to provide exceptional, knowledgeable service.
  • Follows directives from Call Center Management (Coaches, Managers, etc.)
  • Ability to be initiative-taking and self-sufficient
  • Drive to improve performance and exceed goals to maximize earning potential.
  • Managed approximately 30 incoming calls, emails, and faxes per day from customers.

Customer Service Representative

Ann Taylor Remote Teleperformance
Charlotte
10.2018 - 11.2019
  • Manages over 120 calls and chats daily to interact with Ann Taylor customers and answer product questions with up-to-date knowledge of sales and store promotions
  • Demonstrated dedication to continuously improving sales abilities and product knowledge
  • Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner
  • Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
  • Ensured superior customer experience by addressing customer concerns, showing empathy, and resolving problems swiftly
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Responded to customer requests for products, services, and company information.

Engagement Specialist/Brand Ambassador/Product Demonstrator

CROSSMARK, INC, Advantage Solutions and Creative Channel
Charlotte, NC
02.2017 - 10.2018
  • Responsibilities:
  • Create a positive product impression and generate brand awareness for onsite/in-store food and non-food demonstrations.
  • Proactively intercept, engage, interact, and communicate with consumers to demonstrate product features and benefits in a professional manner.
  • Possess the ability to acquire and maintain knowledge of products represented.
  • Properly prepares event table/cart (set up & breakdown) for demonstration execution.
  • It is the ability to prepare and serve food and beverage samples using required appliances, such as microwave, convection oven, electric fryer, skillet, juicer, coffee maker, cooking utensils, forks/knives, and hot oils.
  • Maintain a clean, sterile and safe workstation using cleaning chemicals.
  • Maintain an overall professional appearance consistent with the requirements of the role.
  • Provide excellent customer service and develop a professional working relationship with store personnel to meet Crossmark’s and client objectives effectively.
  • Accurately prepare and submit all online requirements on the day of event demonstration/execution.
  • Ability to access the internet, navigate through CROSSMARK’s electronic systems, using web-based Microsoft Outlook, and the capability to view assigned documents, including Microsoft Word & Adobe PDF forms.
  • Follow CROSSMARK’s policies, procedures, and position responsibilities.
  • Experience in the following areas:
  • Retail Sales
  • Customer Service
  • Product Demonstration
  • Brand Ambassador
  • Food Service Handling
  • Assisted Selling
  • Demonstrations and Sampling
  • Mystery Shopping
  • Experiential
  • Mobile and Pop-Up Retail
  • Special Events and Sales
  • Creative Channel, 20/20 Companies
  • Developed and executed promotional strategies to enhance brand visibility and engagement.

Phone Banker 2/Customer Service Representative

Wells Fargo
Charlotte
11.2014 - 02.2017
  • Created member account profiles on the Wells Fargo online banking program
  • Continued education on current banking products and services through updated training monthly
  • Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
  • Maintained friendly and professional customer interactions
  • Executed wire transfers, stop payments, and account transfers
  • Established key procedures for teams preparing documentation, models, and presentations
  • Managed various accounting transactions.
  • Managed approximately 80 incoming calls, emails, and faxes per day from customers.
  • Maintained high quality standards with clear communication and active listening skills for optimal client experiences.
  • Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.

Senior Data Entry

Time Warner Business Class (Contractor)
Charlotte, NC
08.2013 - 11.2014
  • Account Payable: Entered numerical data into databases in a timely and accurate manner
  • Reviewed and updated client correspondence files and scheduling database, and Salesforce.
  • Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests
  • Gathered statistical data to enhance reports and presentations, managed scheduling of appointments and meetings for employees
  • Managed electronic records database and managed all file requests
  • Used various methods of data collection to research and record data successfully
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Compiled quarterly budget reports, financial spreadsheets, and organizational charts to improve office organization
  • Maintained elevated levels of confidentiality to support customer confidence and protect operations
  • Performed accounts receivable duties, including invoicing, researching chargebacks, discrepancies, and reconciliations
  • Managed daily office operations, including client accounts, supplies, inventory, and records management
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Develop and create customized reports and dashboards
  • Create and document application requirements by working together
  • Daily administration and support of cases in the Salesforce database, including but not limited to managing multiple user setups and profiles
  • And roles, customization of objects, fields, record types, page Layouts, and validations.
  • Self-motivated, with a strong sense of personal responsibility.

Customer Service Representative

DIRECTV
Charlotte
11.2012 - 08.2013
  • Managed 130 incoming calls, emails, and faxes per day from customers
  • Investigated and resolved customer inquiries and complaints in a prompt and empathetic manner
  • Communicated with and supported sales, marketing, and administrative teams
  • Also, work with the retention team
  • Helped drive sales goals and achieve monthly quotas
  • Supplied an elevated customer experience to generate a loyal clientele
  • Demonstrated dedication to continuously improving sales abilities and product knowledge
  • Learned, referenced, and applied product knowledge information
  • Developed reputation as an efficient service provider with prominent levels of accuracy
  • Personally, managed any unresolved customer issues
  • Provided customers with vital details about billing, payment processing, and support procedures and requirements.
  • This contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Data Entry Clerk

OFFICE TEAM/Standard Parking (Contractor)
Charlotte
05.2011 - 11.2012
  • Performed wide-ranging administrative, financial, and service-related functions through Creating Forms and updating their clients onto Excel spreadsheets, proofreading, and categorizing the size of spaces of available spaces
  • And pricing plans for the use of spaces monthly or yearly for Wells Fargo
  • Updating any changes to the availability of parking spaces
  • Also, processing invoices for services rendered
  • Outlined proper processes and procedures necessary to fulfill and complete inquiries
  • Produced monthly reports using advanced Excel spreadsheet functions
  • Assisted with receptionist duties, file organization, and research and development
  • Added new material to file records and created new records
  • Entered numerical data into databases in a prompt and accurate manner
  • Prepared source data for computer entry by compiling information
  • Collaborated with PeopleSoft and Blackbaud.
  • Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
  • Organized, sorted, and checked data against original documents.

Patient Care Coordinator

Lash Group
Charlotte
08.2010 - 05.2011
  • Collaborated with patients to ensure effective scheduling of tests and procedures
  • Performed as a subject matter expert for case management processes
  • Resolved problems with areas such as communication and billing that could negatively impact services
  • Managed prescriptions by sending electronic requests for new medications and refills
  • Connected patients with available community and charitable resources
  • Completed documentation of care, hospital actions, and patient activities
  • Sent and managed electronic requests for new medications and medication refills
  • Functioned as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Monitored ongoing care and proactively corrected problems
  • Increased utilization of preventative care to reduce readmissions.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Supported patients with necessary care during end-of-life phases by coordinating hospice care.

Education

Associate of Arts - Health Care Management

Ashworth College Online
Norcross, GA
09-2019

Skills

  • Accuracy and attention to detail
  • Netsmartz
  • SharePoint
  • CRM
  • Word processing
  • Database management
  • Identifying errors
  • Data processing
  • Data collection
  • Spreadsheet management
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • Microsoft Office Suite
  • Order processing
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Technical support
  • Clerical support
  • Live chat support
  • Dispute resolution
  • Product sales
  • Multi-line phone talent
  • Coordination
  • Sales expertise
  • Product and service solutions
  • Assertiveness
  • Order fulfillment
  • Store maintenance
  • Spreadsheets
  • Reading comprehension
  • Service upselling
  • Office equipment proficiency
  • Retail store support
  • POS systems expert
  • CRM software proficiency
  • Strong multitasking
  • Efficient organization
  • Professional appearance
  • Cleanliness and hygiene
  • Handling complaints

Certification

  • Microsoft Specialist 2007
  • Word
  • PowerPoint
  • Excel
  • Outlook

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Word

Excel

PowerPoint

Outlook

Accomplishments

  • Attained the highest number of new credit accounts opened within a one-month timeframe.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows—track record of reliability and adaptability in dynamic work environments.

  • Endorsements in software development and mobile applications.
  • Recipient of individual and departmental awards for providing stellar client service.
  • Increased departmental transparency and opened up communication channels to improve team collaboration.
  • Developed improved tracking and assessment system to increase patient care standards.
  • Increased quality of care by developing new tracking and assessment methods.

Timeline

Billing Workflow Coordinator

Contractor/Segra
11.2024 - 04.2025

Front of House Wait Staff Member

Instaworks Gigs
02.2023 - 11.2024

Enrollment Specialist

Sentara Healthcare Contractor Insight Global
02.2023 - 03.2024

Technical Support Representative/Sales PPX

Asurion (Verizon)
11.2019 - 02.2023

Customer Service Representative

Ann Taylor Remote Teleperformance
10.2018 - 11.2019

Engagement Specialist/Brand Ambassador/Product Demonstrator

CROSSMARK, INC, Advantage Solutions and Creative Channel
02.2017 - 10.2018

Data Entry Specialists, (Seasonal Overnights)

Peak Months - Manpower/J.P. Morgan
01.2015 - Current

Phone Banker 2/Customer Service Representative

Wells Fargo
11.2014 - 02.2017

Senior Data Entry

Time Warner Business Class (Contractor)
08.2013 - 11.2014

Customer Service Representative

DIRECTV
11.2012 - 08.2013

Data Entry Clerk

OFFICE TEAM/Standard Parking (Contractor)
05.2011 - 11.2012

Patient Care Coordinator

Lash Group
08.2010 - 05.2011

Associate of Arts - Health Care Management

Ashworth College Online

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