Dylan Shadoan
Richmond,United States
Summary
Reliable Carrier Representative offering proven success managing detailed routes and building rapport with customers. Sharply skilled handling delivery issues, record keeping and working rotating schedules. Superior track record of accurate and timely deliveries demonstrated through four years of industry performance.
Overview
9
9
years of professional experience
Work History
Carrier Representative
LandCal Logistics
09.2020 - Current
- Cultivated and sustained relationships with numerous logistics companies to ensure optimal pricing for customers
- Generated $13.7 million in gross revenue and over $1.4 million in profits across over 6,500 shipments
- Overseeing multiple direct reports on a daily basis including trainings, meetings, and performance checks in order to achieve operational excellency
- Helped build a startup company off the ground being the sixth hire, the team now consists of over 50 individuals.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
Front Desk Agent
Hampton Inn by Hilton
05.2017 - 08.2018
- Awarded with the 'Catch Me At My Best' award for top employee as voted upon by customers
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Promoted local entertainment and sporting events while offering details to assist patrons
- Updated customer accounts with add on room charges, including minibar use and room service bills.
- Collected room deposits, fees, and payments.
- Maintained accurate records of 70-80 guest information's, payments, and reservations using hotel management software systems on any given day.
Land Surveyor Assistant
Brent Wilson Land Surveying
05.2015 - 04.2017
- Assisted the head surveyor on over 100 surveys by carrying and placing equipment as needed
- Measured and marked property lines with key topographic features
- Investigated and resolved customer complaints to foster satisfaction
- Adjusted to uncertain weather conditions due to job taking place outdoors
- Heavy lifting and walking for long periods of time.
- Performed field calculations to complete assessments.
Education
General Business -
Eastern Kentucky University
Richmond, KY12.2019
Skills
- Microsoft office
- Hilton OnQ Check In System
- Managing Direct Reports
- Central Kentucky Music Scene
- Hospitality Services
- Transportation Management
- Route Optimization
- Fleet Management
Citizenships
- United States of America
- Canada
References
Available Upon Request
Timeline
Carrier Representative
LandCal Logistics
09.2020 - Current
Front Desk Agent
Hampton Inn by Hilton
05.2017 - 08.2018
Land Surveyor Assistant
Brent Wilson Land Surveying
05.2015 - 04.2017
General Business -
Eastern Kentucky University