Dylan Smead
Plattsburgh
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Equipped with experience in management, sales, customer service, and extremely fluent with computer software and technology. Additionally, I have certifications in CPR, AED and Lifeguarding.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise
05.2024 - Current
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Used company reports to analyze sales, gross profit and inventory activities.
- Described product to customers and accurately explained details and care of merchandise.
- Established and maintained customer relationships.
Head Lifeguard
Town of Lake Luzerne
06.2018 - Current
- Leadership in aquatic safety and operations.
- Skilled in supervising and training lifeguard teams, ensuring strict adherence to safety protocols, and responding to emergencies with confidence.
Management Intern
Enterprise
05.2024 - 08.2024
- Collaborated with industry professionals to learn internal business processes and best practices.
- Developed relationships with wide range of employees, customers and vendors.
Guest Service/Sales Advocate
Target
08.2020 - 06.2022
- To assist guests with any questions, sales, or transactions, over the phone and in person.
- Inventory Experience
- Customer Service
Customer Service Representative
Market 32 by Price Chopper
01.2022 - 09.2023
- To guarantee customer service.
- assist customers with purchases, and participate in other retail responsibilities.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Lifeguard
Comfort Inn by Choice Hotels
11.2023 - Current
- To ensure the safety of patrons through lifeguard and CPR certifications
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Sales/Store Clerk
Quality Hardware
11.2019 - 07.2021
- Responsible for processing and checking in store orders, as well as addressing customer inquiries regarding sales both over the phone and in person.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
Counselor
Lake Luzerne
06.2017 - 08.2017
- To monitor and assist young children
Education
College Education - History/Business
SUNY Plattsburgh
Plattsburgh, NY12-2024
High school diploma -
02.2025
Skills
- Staff Management
- Point Of Sale Operation
- Customer Service Expertise
- Classroom Management
- Strategic planning
- Computer skills
- Inventory control
- Experience with children
- Organizational Skills
Accomplishments
- Fluent in all Microsoft programs (Incl. Excel)
- CPR Certified
- AED Certified
Certification
- Lifeguarding/First Aid/CPR/AED, 06/01/18, Present
- Driver's License
Awards
SUNY Plattsburgh Deans List, 01/01/22, To have an average gpa of 3.5 or higher at the end of the current semester.
Timeline
Management Trainee
Enterprise
05.2024 - Current
Management Intern
Enterprise
05.2024 - 08.2024
Lifeguard
Comfort Inn by Choice Hotels
11.2023 - Current
Customer Service Representative
Market 32 by Price Chopper
01.2022 - 09.2023
Guest Service/Sales Advocate
Target
08.2020 - 06.2022
Sales/Store Clerk
Quality Hardware
11.2019 - 07.2021
Head Lifeguard
Town of Lake Luzerne
06.2018 - Current
Counselor
Lake Luzerne
06.2017 - 08.2017
- Lifeguarding/First Aid/CPR/AED, 06/01/18, Present
- Driver's License
College Education - History/Business
SUNY Plattsburgh
High school diploma -
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