Dylan Smith
Columbia,SC
Summary
Professional system administrator with over 7 years of progressive IT experience with complex IT environments. Adept at ensuring system availability, performance, and security while supporting team collaboration and achieving results. Skilled in network management, server maintenance, and troubleshooting. Reliable, adaptable, and focused on delivering impactful solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior System Administrator
Advanced IT Concepts
03.2023 - Current
- Install, configure, maintain, and troubleshoot physical and virtual hosts, including servers and workstations
- Manage virtual hosts using Hyper-V, primarily running Windows OS but also includes one VM hosting Red Hat Enterprise Linux OS
- Ensure compliance with DISA STIGs by configuring, upgrading, and patching hardware and software
- Perform vulnerability scanning using ACAS, including installing ACAS and maintaining Tenable.sc and Nessus Manager on RHEL OS
- Run weekly vulnerability and monthly compliance scans, and remediate any identified vulnerabilities
- Troubleshoot and establish connectivity between virtual servers hosting Galaxy SQL database and alarm sensors using Galaxy Access Control software
- Submit and update service orders/tickets via Remedy IT Service Management
- Coordinate with other system administrators, Galaxy technicians, cyber engineers, program managers, and DoD personnel to perform IT administration and security-related tasks for inspection/auditors
Windows Systems Engineer/Help Desk Administrator
K2 Tech Group
02.2022 - 03.2023
- Provided IT support for technical issues involving Microsoft Cloud business applications, virtual environments on Microsoft and VMware
- Designed, implemented, and supported services for Microsoft technologies such as Azure, Windows Server, Exchange, SQL, and SharePoint
- Engineered and implemented system solutions for customers using technologies that meet their needs
- Implemented and supported disaster recovery solutions
- Provided technical services and support at the network level for WAN and LAN connectivity, routers, Meraki/Sophos firewalls, and Ubiquiti/Cisco switches
- Implemented and supported remote access solutions such as VPN and Terminal Services
- Provided system documentation, consulting services, and reviewed and made recommendations
- Communicated with customers to keep them informed of incident progress and notify of impending changes or outages
- Monitored alerts and notifications and responded through service tickets
- Maintained and reviewed system documentation in ConnectWise and IT Glue
- Created and secured Windows Servers according to the NIST standards
- Ensured security patches for over 2000 work and servers across 20 businesses were up to date 24/7
- Resetting passwords for domain accounts, local accounts, and Microsoft Office 365/GSuite email accounts
- Managed user accounts and groups, file server permissions, and email configurations
- Deployed and configured virtual machines on Hyper-V and VMware ESXi hypervisors
- Managed and maintained Active Directory, Group Policies, DNS, DHCP, and other core Windows infrastructure services
IT Support Specialist / Human Resource Specialist
US Army
09.2017 - 02.2022
- Participated in on-call rotation and provided 24/7 support for critical systems and infrastructure
- Assisted in the planning and execution of Windows server migrations, upgrades, and hardware replacements
- Managed and maintained Windows Server environments, including server hardware, operating systems, and applications as well as desktop support
- Used putty to reconfigure Cisco switches
- Conducted regular patch management and software updates to ensure system stability and security
- Installed, configured, and maintained Active Directory, Group Policy, and other directory services
- Provided support for Microsoft Exchange Server and other email applications
- Conducted routine system maintenance and troubleshooting for Windows desktops and laptops
- Monitored system performance and capacity to identify and address issues before they became problems
- Administered and maintained virtualization environments such as VMware and Hyper-V
- Conducted regular backups and disaster recovery operations to ensure data integrity and business continuity
- Implemented and enforced security policies and procedures to protect systems and data from unauthorized access
- Worked closely with other IT team members to develop and implement IT projects and initiatives
- Oversaw the content management of the organization website and ensured the content was updated and informative to viewers
- Provided Windows IT support for over 25K users and 25K computers and printers for the unit
- Maintained 100% accountability of equipment valued at more than $15K as a primary-hand receipt holder with 0% loss of assets
- Ensured the automation sections in maintaining 98% operational readiness
- Assessed emergencies and performed the duties of a section leader in the absence of leadership
- Oversaw and printed medical documents of soldiers during in-processing and out-processing of personnel
Education
Bachelor's degree - Cyber Security and Information Assurance
Western Governors University
02-2025
Skills
- Active Directory management
- Windows administration
- System upgrades
- Program installations
- User support
- Troubleshooting
Certification
- ACAS Operator and Supervisor Course, Defense Information Systems Agency
- CompTIA Security+, CompTIA
- CompTIA Server+, CompTIA
- CompTIA Network+, CompTIA
- CompTIA A+, CompTIA
- ITIL 4 Foundation Certificate in IT Service Management, AXELOS Global Best Practice
Timeline
Senior System Administrator
Advanced IT Concepts
03.2023 - Current
Windows Systems Engineer/Help Desk Administrator
K2 Tech Group
02.2022 - 03.2023
IT Support Specialist / Human Resource Specialist
US Army
09.2017 - 02.2022
Bachelor's degree - Cyber Security and Information Assurance
Western Governors University
Similar Profiles
Cristal Soto-FritschCristal Soto-Fritsch
Recruiter-Military Liaison at Advanced IT ConceptsRecruiter-Military Liaison at Advanced IT Concepts
Devon TaylorDevon Taylor
Cashier at Advanced Parking Concepts LLCCashier at Advanced Parking Concepts LLC
Deborah DeJarnettDeborah DeJarnett
Rental Coordinator at Advanced Insulation ConceptsRental Coordinator at Advanced Insulation Concepts
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.
Amina ChaarAmina Chaar
Administrative Assistant at SC Department of Public HealthAdministrative Assistant at SC Department of Public Health