Dylan Spivey
Ludlow,KY
Summary
Dynamic leader with a proven track record at Big Blue Moving, enhancing customer satisfaction and team performance. Skilled in money handling and employee training, adept at resolving issues and driving sales growth. Excelled in policy enforcement and maintaining professionalism, significantly contributing to business adaptability and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Weekend Manager
Big Blue Moving
09.2019 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Provided exceptional leadership through clear communication, setting expectations, and providing support to team members as needed.
- Prepared cash deposits daily, counted totals and Calculated total revue.
- Demonstrated flexibility in adapting to changing business needs while maintaining a consistent level of professionalism under pressure.
- Ensured compliance with all company policies and procedures while maintaining confidentiality of sensitive information.
- Handled escalated customer issues calmly and effectively, maintaining professional relationships even in challenging situations.
Delivery Driver
Furniture Solutions
08.2019 - Current
- Delivered Furniture to customer homes and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
GED -
Martin Luther King Jr Academy
Lexington, KY06.2009
Skills
- Money Handling
- Employee Training
- Paperwork management
- Scheduling Coordination
- Policy Enforcement
- POS Systems
- Effective Delegation
- Customer Support
- Sales Development
- Marketing knowledge
- Assignment Delegation
- Sales Forecasting
- Troubleshooting issues
Certification
- DOT Certification
Timeline
Weekend Manager
Big Blue Moving
09.2019 - Current
Delivery Driver
Furniture Solutions
08.2019 - Current
GED -
Martin Luther King Jr Academy
- DOT Certification
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