Dylan Springer
Branson,MO
Summary
Looking to obtain employment with a company where I can utilize my prior work experience in leadership, customer service, and technical exposure. I expect to continue to grow professionally in a company that offers multiple opportunities and be challenged by new experiences. I am a strong worker who enjoys learning, who is dependable, and committed to the success of the company I am working for.
Overview
7
7
years of professional experience
Work History
Attractions Host
Silver Dollar City
Branson, MO
08.2023 - Current
- Led team operations for Fire in the Hole roller coaster at Silver Dollar City for two years.
- Refined leadership abilities while developing new skills in scheduling and performance assessments.
- Created and presented proposals for new ideas and policies to enhance team effectiveness.
- Ensured rider safety and comfort through diligent monitoring and proactive measures.
- Conducted pre-opening preparations to guarantee smooth seasonal operations.
- Assisted customers with inquiries, providing accurate information and support.
- Guided guests in evaluating ticket add-ons like fast passes and reserved seating options for shows.
Tech Services
Main Event Entertainment
Lewisville, USA
01.2021 - 07.2023
- Bowl Attendant- Assisted in customer service in regard to general sales as well as fielded questions and concerns from customers during their visits.
- Games Certified Trainer- Responsible for actually running the activities(Laser Tag and Gravity Ropes course). For the Gravity Ropes I was responsible for helping everyone get their safety harness on and tightened correctly. I was also responsible for training new employees on how to properly and safely run the activities.
- Tech Services- Responsible for all the upkeep in the building, examples being if the bowling lanes stop working, repairing laser tag vests and guns, as well as minimal exposure to interior building maintenance.
Ride Operator
Worlds of Fun
Kansas City, USA
03.2019 - 02.2022
- Developing leadership experience- In my three years working at worlds of fun two of those were spent in the team lead position, this really gave me a chance to learn what people look for in a good leader as well as begin to form my own leadership style.
- Ensuring passenger safety and compliance with park rules and regulations.
- Preseason preparation.
- Cleaning the ride areas and taking out the trash after the park closed everyday.
- Filling out and turning in state mandated paperwork.
- Scheduling rotations and running breaks.
- Dealt with customer service complaints and issues.
Education
High School -
Lee's Summit High School
Lee's Summit, MO05.2021
Skills
- Customer service
- Guest services
- Communication skills
- Quick learner
- Good listening skills
- Diligent worker
Timeline
Attractions Host
Silver Dollar City
08.2023 - Current
Tech Services
Main Event Entertainment
01.2021 - 07.2023
Ride Operator
Worlds of Fun
03.2019 - 02.2022
High School -
Lee's Summit High School