Morgan Joines
Holly Springs,NC
Summary
My past work experience may not directly match the roles I’m applying for now, but it has given me a strong foundation in communication, responsibility, and working under pressure. I’ve learned a lot about how to handle different situations and work with all kinds of people. Recently, I decided to pursue new career paths that better align with my interests, which led me to earn my substitute teaching and bartending certifications. I’m excited to combine my real-world experience with my new training, and grow in these roles.
Overview
8
8
years of professional experience
Work History
Attractions Host
McWally's
Holly Springs, USA
09.2025 - 01.2026
- Provide customer assistance and resolve issues in a fast-paced environment
- Communicate clearly with guests to ensure a positive experience
- Handle multiple customer needs simultaneously while maintaining professionalism
Customer Service Representative
Medicare Advisors
Cary, USA
06.2025 - 07.2025
- Managed high-volume inbound calls, assisting customers with account and service inquiries
- Explained complex information in a clear, easy-to-understand way
- Maintained professionalism and accuracy under pressure
Customer Service Representative
MetLife
Raleigh, USA
02.2025 - 06.2025
- Delivered customer support via phone, resolving billing, account, and technical issues
- Investigated and resolved complex complaints, improving overall customer satisfaction
- Assisted customers with website navigation and online account access
- Documented interactions accurately using internal systems
Server
Chili's
Holly Springs, USA
03.2022 - 09.2022
- Managed multiple customer interactions while maintaining speed and accuracy
- Resolved customer concerns quickly to ensure satisfaction
Cashier
Food Lion
Cary, USA
09.2021 - 01.2022
- Handled transactions and customer inquiries efficiently
- Maintained accuracy and attention to detail in a fast-paced setting
Team Member
BurgerFi
Cary, USA
08.2021 - 11.2021
- Delivered customer service and supported daily operations
- Maintained cleanliness and efficiency during peak hours
Camp Counselor
YMCA
Cary, USA
05.2021 - 08.2021
- Demonstrated leadership, communication, and problem-solving skills
- Managed groups and resolved conflicts effectively
Crew Member
Wendy's
Cary, USA
03.2020 - 10.2020
- Provided fast, accurate service in a high-volume environment
Intern
McCoppin & Associates
Cary, USA
06.2018 - 08.2018
- Supported administrative tasks and gained experience in a professional office setting
Education
Bachelor of Arts - Education
Wake Technical Community College
Raleigh, NC05-2030
High School Diploma -
Cary High
Cary, NC06-2022
Skills
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Team collaboration
- Organizational skills
- Public speaking
- Problem solving
- Instructional strategies
Timeline
Attractions Host
McWally's
09.2025 - 01.2026
Customer Service Representative
Medicare Advisors
06.2025 - 07.2025
Customer Service Representative
MetLife
02.2025 - 06.2025
Server
Chili's
03.2022 - 09.2022
Cashier
Food Lion
09.2021 - 01.2022
Team Member
BurgerFi
08.2021 - 11.2021
Camp Counselor
YMCA
05.2021 - 08.2021
Crew Member
Wendy's
03.2020 - 10.2020
Intern
McCoppin & Associates
06.2018 - 08.2018
Bachelor of Arts - Education
Wake Technical Community College
High School Diploma -
Cary High