DYLAN STAUDT
Richmond,VA
Summary
I am a dedicated and driven individual with a strong work ethic and friendly demeanor. I am seeking career advancement and a chance to make a positive impact on those around me and am committed to continuously expanding my knowledge and skills and is focused on long-term employment and motivated to excel in my chosen field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
10.2023 - Current
- Trained new Security Officers in patrol routes, ensuring consistent knowledge across the team.
- Acted quickly during emergency situations to reduce opportunity for injury.
- Patrolled and monitored premises in provided vehicle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Virtual Marketing and Sales Consultant
LH Strategies
01.2023 - 08.2024
- Represented company at community and business events to gain exposure to potential consumers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed time efficiently to complete all tasks within deadlines.
Customer Service Rep (wholesale & Retail)
Evergreen
03.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Brazer
Hill Phoenix
04.2021 - 02.2022
- Interpreted verbal and written instructions from work orders and welding blueprints
- Fabricated shop parts directly from blueprints
- Removed rough spots from work pieces with portable grinders, hand files and scrapers
- Repaired manufactured products by dismantling, straitening, reshaping, and reassembling parts
Education
High School Diploma -
George Wythe High School
Richmond, VA04.2016
Skills
- Security Guard License
- Incident Reporting
- Report Writing
- CCTV Monitoring
- Office Equipment Proficiency
- Minute Taking
- Customer Consulting
- Computer Proficiency
- System Implementation
- Retail Sales Customer Service
- Microsoft Excel
- Community Relationships
Certification
- DCJS License - 10/15/2023-Current
- Certified in First Aid CPR AED, securitas - 11/13/2023-Current
- Microsoft Office (4 years)
- Customer Service (1 years)
- Standardized Craft Training: Core Curriculum NCCER Welding Level 1
- Flux Cored Arc Welding NCCER
- NCCER Construction Site
Timeline
Security Officer
Securitas Security Services USA
10.2023 - Current
Virtual Marketing and Sales Consultant
LH Strategies
01.2023 - 08.2024
Customer Service Rep (wholesale & Retail)
Evergreen
03.2022 - 08.2023
Brazer
Hill Phoenix
04.2021 - 02.2022
High School Diploma -
George Wythe High School
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