Dylan Steele
Piketon
Summary
Proven track record of enhancing customer satisfaction and streamlining processes, as demonstrated at Spark Delivery. Skilled in GPS technology and problem-solving, with a strong ability to work both independently and as part of a team. Excelled in maintaining a positive attitude and achieving quality assurance in high-pressure environments, significantly improving efficiency and customer service.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Spark Delivery
01.2024 - Current
- Deliver packages to customer doorsteps and business offices.
- Complete on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operate vehicle safely in highly congested areas with no traffic violations.
- Complete rush deliveries on tight timetables to satisfy customer needs.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
Automotive Detailer
Hometown Chillicothe
01.2023 - 12.2023
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Maintained a clean and organized work environment for efficient detailing processes.
Delivery Driver
Pizza Hut
11.2021 - 12.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Online Grocery Pickup
Walmart
09.2020 - 11.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier/Money Services
Kroger
07.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Pick-Up/Site To Store
Walmart
05.2018 - 07.2019
- Managed tight deadlines by efficiently prioritizing tasks and maintaining clear communication with team members.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Cook
Little Caesars
05.2016 - 03.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Waverly High School
Waverly, OH06.2016
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Ability to Work With a Team or Independently
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Stocking and Inventory
- Quality Assurance
Timeline
Delivery Driver
Spark Delivery
01.2024 - Current
Automotive Detailer
Hometown Chillicothe
01.2023 - 12.2023
Delivery Driver
Pizza Hut
11.2021 - 12.2023
Online Grocery Pickup
Walmart
09.2020 - 11.2021
Cashier/Money Services
Kroger
07.2019 - 09.2020
Pick-Up/Site To Store
Walmart
05.2018 - 07.2019
Cook
Little Caesars
05.2016 - 03.2018
High School Diploma -
Waverly High School
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