Dylan Stock
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent relationships with customers and ensuring complete satisfaction with services and resolving conflicts.
Overview
8
8
years of professional experience
Work History
Property Manager
Lloyd Companies
Sioux Falls , SD
02.2020 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Guest Service Advocate
Target
Sioux Falls , SD
08.2020 - Current
- Analyzed customers' issues and complaints and initiated corrective actions.
- Perform quick and efficient methods of pickup and delivery of online orders while keeping a two minute window goal.
- Help guests with returns and price match items.
- Assist with any needs or questions guests may have. Direct them to appropriate departments as needed.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Server
Grille 26
Sioux Falls , SD
08.2019 - 10.2021
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Created warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Answered customers' questions, recommended items and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Assistant General Manager
Pizza Ranch
Tea , SD
11.2016 - 07.2018
- Resolved problems promptly to elevate customer satisfaction.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw computer database and physical filing systems.
- Kept budgets under control for food costs, labor costs, operating costs per corporate standards.
Education
High School Diploma -
Montevideo Senior Highschool
Montevideo MN06.2016
Skills
- Customer service background
- Complex problem-solving
- Supervisory experience
- Decision Making
- Organization and Time Management
Timeline
Guest Service Advocate
Target
08.2020 - Current
Property Manager
Lloyd Companies
02.2020 - Current
Server
Grille 26
08.2019 - 10.2021
Assistant General Manager
Pizza Ranch
11.2016 - 07.2018
High School Diploma -
Montevideo Senior Highschool