Miranda Rodriguez
Fresno ,CA
Summary
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
5
5
years of professional experience
Work History
Property Manager
SanMar
Fresno, CA
09.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Executed regular checks on properties, recognizing possible upgrades and resolving safety issues.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Leasing Consultant
Jackson Park Place
Fresno, CA
07.2020 - 12.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Collected rent and tracked resident payments and information in computer system.
Leasing Specialist
Ascent Luxury Townhomes
Fresno
12.2021 - 09.2024
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over Number leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Set appointment times for individuals to tour facilities and see available units.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
Education
High School Diploma -
Parlier
Parlier, CASkills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- File management
- Lease agreements
- Phone and email etiquette
- Leasing and sales
- Property tours
- Unit inspection
- Lease oversight
- Lease renewals
- Creative problem solving
- Background checks
- Market trends
- Background check process
- Property management
- Property management knowledge
- Cash handling
- Maintenance requests
- Application verification
- Fair housing compliance
Timeline
Property Manager
SanMar
09.2024 - Current
Leasing Specialist
Ascent Luxury Townhomes
12.2021 - 09.2024
Leasing Consultant
Jackson Park Place
07.2020 - 12.2021
High School Diploma -
Parlier