Dylan Stone
Ann Arbor,MI
Summary
Proven track record in enhancing customer satisfaction and safety at Lifetime Fitness Center, leveraging strong communication and problem-solving skills. Skilled in data entry and project management, I significantly improved operational efficiency. Achieved a welcoming environment through strategic planning and teamwork, demonstrating a commitment to excellence in diverse roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard
Lifetime Fitness Center
Rochester, MI
05.2024 - Current
- Ensured the safety and well-being of all members and guests at LifeTime Fitness's aquatic facilities.
- Responsibilities included monitoring pool areas, enforcing safety guidelines, and responding to emergencies quickly and effectively.
- Maintained a clean and secure environment, conducted regular equipment checks, and supported swim lessons and aquatic events.
- Developed strong communication and teamwork skills while fostering a welcoming and inclusive environment for individuals of all ages, and fitness levels.
- Trained and certified in CPR, AED, and First Aid.
Pool Concierge
Lifetime Fitness Center
Rochester Hills, MI
05.2024 - 08.2024
- Provided exceptional customer service to guests, ensuring a welcoming experience at a high-traffic pool facility.
- Responsibilities included coordinating reservations for swim lessons, maintaining a clean and organized environment, and promptly addressing guests' needs.
- Worked collaboratively with housekeeping and maintenance teams to uphold safety and service standards, while enhancing overall guest satisfaction.
- Maintained records of attendance, and supplies used.
Summer Office Intern
Tour Connection Travel Service
Rochester, MI
06.2023 - 08.2023
- Assisted in maintaining and updating the company’s online travel database by inputting detailed hotel information.
- Ensured data accuracy and consistency to enhance the user experience on the company’s website.
- Gained experience with data entry, content management systems, and the travel industry.
- Developed strong attention to detail, organizational skills, and a deeper understanding of online travel platforms.
Landscaper
Private Residence
Metamora, MI
06.2022 - 08.2022
- Provided comprehensive landscaping services for a large residential property, handling tasks such as lawn care, tree and shrub maintenance, seasonal planting, and garden design.
- Worked directly with the homeowner to tailor the landscape to their vision, ensuring a well-maintained, aesthetically pleasing outdoor environment.
- Managed property upkeep, including mowing, pruning, and seasonal clean-up.
- Developed expertise in maintaining large, diverse properties while refining time management, attention to detail, and independent work skills.
Golf Starter
Oxford Hills Golf Club
Oxford, MI
05.2021 - 08.2021
- Managed the flow of golfers on the course, ensuring a smooth and efficient start to their rounds.
- Responsibilities included checking in players, assigning tee times, and providing information about course rules and conditions.
- Worked closely with the pro shop and marshals to maintain an organized schedule, and minimize delays.
- Delivered excellent customer service by greeting golfers, answering questions, and addressing concerns.
- Monitored the pace of play and assisted in maintaining a positive, welcoming atmosphere for all guests.
- Developed strong communication, problem-solving, and customer service skills in a fast-paced, outdoor environment.
Education
Some College (No Degree) - Economics
University of Michigan
Ann Arbor, MISkills
- Communication
- Data Entry
- Teamwork
- Customer Service
- Problem-Solving
- Strategic Planning
- Project Management
Languages
Spanish
Limited
Affiliations
Friendship Circle Volunteer
- Engaged in programs designed to support children with special needs, fostering their development, and confidence
- Provided hands-on assistance in teaching essential skills, including riding bikes, playing sports, and practicing life skills in a nurturing environment.
- Built meaningful relationships with participants, and contributed to creating an inclusive and supportive community
Community Garden Volunteer
- Assisted in maintaining a local garden dedicated to supplying fresh produce for the food pantry, helping address food insecurity in the community.
- Participated in planting, cultivating, and harvesting crops to ensure a steady supply of nutritious food for those in need
- Promoted sustainability and teamwork while supporting a mission to improve access to fresh produce
Accomplishments
- Team Captain, Cross Country, Basketball, and Track – Led teams in strategy, motivation, and collaboration, earning recognition for leadership and dedication.
- Oakland Activities Association Scholar-Athlete (4 Years) – Balanced academic excellence and athletic commitments, receiving recognition for outstanding performance.
Certification
CPR, AED, and First Aid Certified – American Red Cross, May 2024
- Trained in life-saving techniques to ensure safety and respond to emergencies effectively.
Timeline
Lifeguard
Lifetime Fitness Center
05.2024 - Current
Pool Concierge
Lifetime Fitness Center
05.2024 - 08.2024
Summer Office Intern
Tour Connection Travel Service
06.2023 - 08.2023
Landscaper
Private Residence
06.2022 - 08.2022
Golf Starter
Oxford Hills Golf Club
05.2021 - 08.2021
Some College (No Degree) - Economics
University of Michigan
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