Hannah Kinge Mbinze
Clearwater,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ASROVA
01.2020 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Representative
BrightStar Care
06.2018 - 01.2020
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared and processed payrolls.
- Reconciled computer reports with manually maintained ledgers.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Calculated income and social security tax deductions.
Education
MBA - Business And Finance
New Mexico Highlands University
Las Vegas, NM05.2013
Bachelor of Science - Accounting And Business Management
UNIVERSITY OF BUEA
12.2010
Skills
- Credit Card Payment Processing
- Report Generation
- Report Creation
- Customer Service
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Call Documentation
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer Service
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Data Entry
- De-escalation Techniques
- Customer Retention Strategies
- Verbal and Written Communication
- Problem Resolution
- Customer Relations
- Call Centers
- Microsoft word, Ms Access, Ms Excel, Ms 365, Ms Defender
Certifications
- Oracle Certified Administrator (OCA
- Comptia +
Timeline
Customer Service Representative
ASROVA
01.2020 - Current
Customer Service Representative
BrightStar Care
06.2018 - 01.2020
MBA - Business And Finance
New Mexico Highlands University
Bachelor of Science - Accounting And Business Management
UNIVERSITY OF BUEA
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