Niraphone Inthalangsy
Clearwater,FL
Summary
Organized and dedicated pre-medical student who is knowledgeable about healthcare processes and administrative requirement. Based off work experience, there is a proven track record of providing exceptional and successful patient/customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Hardworking team player with expertise in completing various clerical/clinical tasks and offering staff support. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Medical Assistant
Florida ENT & Allergy
07.2021 - 08.2023
- Greeted visitors and initiated triage process to streamline patient flow.
- Assist physician with in-office medical procedures and visits.
- Prepped and cleaned rooms in between each patient, as well as sterilizing all medical equipment and instruments.
- Managed master calendar and scheduled appointments for providers based on patient needs, optimal patient loads and clinician availability.
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Answered approximately 50+ phone calls/messages per day for multiple-physicians in the medical office and handling patient inquiries within a timely manner.
Licensed Pharmacy Technician
CVS Health
12.2020 - 07.2021
- Helped health care providers and patients by greeting them in person and by phone, answering questions and requests and referring inquiries to pharmacist.
- Maintained records by recording and filing physicians’ orders and prescriptions.
- Screen prescription orders for accuracy and completeness as well as prepare prescriptions for patients, include packing prescriptions for delivery or mail order.
- Prepare and perform COVID-19 testing for patients.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Medical Scribe
Medical Scribe Alliance
08.2019 - 05.2020
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted around 30 patient encounters per day by recording information such as diagnosis, treatments, prescriptions and lab/imaging orders.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Education
Master of Science - Medical Sciences
University of South Florida
Tampa, FL12-2024
Bachelor of Science - Nutritional Sciences
University of Florida
Gainesville, FL05-2019
Skills
- Proficiency in medical management systems
- Patient care & confidentiality
- Time management efficiency
- Critical thinking & problem-solving skills
- Teamwork & collaboration
- Professional telephone etiquette
- HIPAA regulations
- Medical terminology proficiency
Accomplishments
- FENTA Inspiring Star Award for Team Work
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Native or Bilingual
Laotian
Native or Bilingual
Timeline
Administrative Medical Assistant
Florida ENT & Allergy
07.2021 - 08.2023
Licensed Pharmacy Technician
CVS Health
12.2020 - 07.2021
Medical Scribe
Medical Scribe Alliance
08.2019 - 05.2020
- Basic Life Support (BLS) Certification - American Heart Association.
Master of Science - Medical Sciences
University of South Florida
Bachelor of Science - Nutritional Sciences
University of Florida
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