Dylan Thompson
Lafayette,LA
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Lead
Home Depot
Lafayette , LA
03.2025 - Current
- Led customer service team in resolving inquiries and complaints.
- Trained new staff on products and service standards.
- Assisted customers in locating merchandise and providing product knowledge.
- Maintained a clean and organized work environment for staff and customers.
- Resolved escalated issues from team members or customers in an efficient manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Consulted with customers regarding needs and addressed concerns.
Cash Handler
Escape 360
Lafayette, LA
02.2024 - 02.2025
- Processed cash transactions accurately for diverse customer purchases.
- Maintained organized cash drawer and ensured proper cash handling procedures.
- Assisted customers with inquiries and provided excellent service during transactions.
- Balanced cash register at the end of each shift for accuracy.
- Handled money according to company policy.
- Provided excellent customer service to ensure a positive customer experience.
- Counted and balanced cash drawer at the beginning and end of shift.
- Calculated and counted change quickly.
Filer
The Thompson Law Office
Lafayette, LA
05.2022 - 12.2023
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming documents and ensured accurate categorization.
- Collaborated with team members to streamline filing procedures.
- Managed electronic and physical files using document management software.
- Reviewed files regularly to ensure compliance with company standards.
- Coordinated with departments to gather necessary documentation for filing.
Education
High School Diploma -
Southside High School
Youngsville05-2022
Some College (No Degree) - Business Administration And Management
University of Lafayette
104 University Cir, Lafayette, LA 70504Skills
- Conflict resolution
- Customer service
- Cash handling
- Problem solving
- Effective communication
- Attention to detail
- Transaction processing
- Money handling
- Microsoft PowerPoint
- Critical thinking
Timeline
Customer Service Lead
Home Depot
03.2025 - Current
Cash Handler
Escape 360
02.2024 - 02.2025
Filer
The Thompson Law Office
05.2022 - 12.2023
High School Diploma -
Southside High School
Some College (No Degree) - Business Administration And Management
University of Lafayette