Dylan Thompson
Product Manager
Minneapolis,MN
Summary
Product leader with experience helping enterprise organizations adopt digital and AI capabilities that improve customer outcomes and business performance. Proven ability to lead product discovery, executive stakeholder alignment, organizational change, and cross-functional delivery while translating complex technology into measurable customer value. Passionate about helping customers successfully adopt emerging technologies through thoughtful product strategy, governance, and scalable execution.
Overview
13
13
years of professional experience
Work History
Digital Product Manager
U.S. Bank
Minneapolis, MN
03.2022 - 03.2026
- Owned product strategy, roadmap and delivery of nine customer-facing digital capabilities supporting more than 11 million customers across web and mobile experiences
- Led cross-functional discovery, roadmap prioritization, experimentation, and release planning with engineering, UX, analytics, compliance, and marketing partners
- Partnered with analytics to evaluate feature performance and inform iterative roadmap decisions
- Defined success metrics, experimentation strategies, and adoption measures to validate product decisions and continuously improve customer engagements
- Improved customer journeys by identifying friction points, defining measurable success metrics, and iterating on digital experiences using customer feedback and behavioral analytics
- Aligned stakeholders across product, marketing, and compliance to ensure scalable deployment
- Presented product strategy, roadmap tradeoffs, and scalable capability recommendations to senior leadership, aligning reusable platform investments with customer, business, and regulatory priorities
- Partnered with cross-functional teams to translate complex product capabilities into customer-centered solutions that balanced usability, regulatory requirements, and measurable business outcomes
Senior Personalization Analyst
U.S. Bank
Minneapolis, MN
12.2021 - 03.2022
- Delivered new digital & marketing experiences utilizing innovative product design approaches
- Integrated behavioral design & data science into the Product Lifecycle process to increase engagement
- Developed A/B test strategy and plans for marketing initiatives to measure incremental improvements
- Built relationships with business line leaders to incubate future partnerships and marketing campaigns
Operation Excellence Specialist
C.H. ROBINSON
Eden Prairie, MN
08.2020 - 12.2021
- Led enterprise-wide transformation affecting more than 6,000 employees by developing governance frameworks, change management strategies, communications plans, and adoption programs across a highly decentralized organization
- Translated operational pain points into technology improvements resulting in 10% increase in recoverable costs
- Owned epic-level roadmap delivery in partnership with external teams, defining success metrics
- Developed ROI strategy, success measures for Epic that touched over 50 offices across North America
Business Technology Representative
C.H. ROBINSON
Eden Prairie, MN
08.2017 - 08.2020
- Implemented continuous improvement projects through pilot programs in collaboration with IT and strategic development teams for new system rollouts initiatives, improving revenue by 15%
Carrier Representative
C.H. ROBINSON
Eden Prairie, MN
07.2014 - 08.2017
- Managed RFPs and vetted participants resulting in $17M in new business contracts
Onsite Account Manager
C.H. ROBINSON
Eden Prairie, MN
09.2013 - 07.2014
- Analyzed customer data which drove identification of new strategies to reduce costs by 10% and aligned senior leadership to create a more efficient inbound process flow for production
Education
Master of Business Administration - Marketing
UNIVERSITY OF MINNESOTA
12.2019
Bachelor of Arts - Applied Economics, Chinese and Finance
College of Continuing Education
05.2003
Projects
Independent AI Product Leadership Initiative: To Wander Up, Leading end-to-end product strategy for an AI-enabled career platform, defining vision, roadmap, governance principles, and phased rollout of AI capabilities, Designed AI-enabled customer experiences that intentionally reserve generative AI for high-value interactions while leveraging deterministic workflows where they provide greater speed, explainability, and operational efficiency, Developed responsible AI approaches balancing customer value, explainability, governance, privacy, operational cost, and long-term maintainability, Conducting customer discovery, competitive analysis, Jobs-to-be-Done research, experimentation planning, and MVP prioritization to validate product hypotheses before investment, Designing success metrics around activation, engagement, retention, AI adoption, and customer satisfaction to guide continuous product improvement, Developed product success metrics focused on activation, adoption, engagement, customer retention, and long-term product value
Skills
- Content management systems
- Stakeholder communication
- Vendor relationship management
- Social media integration
- Cross-functional team leadership
- Scrum framework
- Key performance indicators
- Design thinking
- Market research analysis
- UX design
Certification
- CPM - Certified Product Manager (March 2027)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Product Manager
U.S. Bank
03.2022 - 03.2026
Senior Personalization Analyst
U.S. Bank
12.2021 - 03.2022
Operation Excellence Specialist
C.H. ROBINSON
08.2020 - 12.2021
Business Technology Representative
C.H. ROBINSON
08.2017 - 08.2020
Carrier Representative
C.H. ROBINSON
07.2014 - 08.2017
Onsite Account Manager
C.H. ROBINSON
09.2013 - 07.2014
Master of Business Administration - Marketing
UNIVERSITY OF MINNESOTA
Bachelor of Arts - Applied Economics, Chinese and Finance
College of Continuing Education