Dylan Vanblaricum
San Antonio,TX
Summary
IT professional with a BBA in Computer Information Systems and 6+ years of experience in the tech industry. Proven track record in IT support and management positions. Passionate about leveraging technology to streamline operations and boost productivity. Proficient in rapidly adapting to new technologies, exemplified by recent accomplishments like obtaining the AWS Certified Solutions Architect - Associate certification and CompTIA Security+ certification. Seeking to further evolve within a cyber security role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jr. SOC Analyst
R+L Carriers
04.2024 - Current
- Leveraged Crowdstrike's Identity Protection and Endpoint Security modules to respond to cyber security incidents and investigations.
- Assisted in rolling out PingID MFA to users in over 15 company terminals nationwide.
- Created and conducted simulated phishing simulation campaigns using Proofpoint.
- Updated and responded to Taegis XDR investigations following SOC SOPs.
Service Desk Technician II
Inserso Corporation
04.2023 - 04.2024
- Serve as contractor for the U.S. Department of Homeland Security as IT support remotely via internal Help Desk line.
- Properly log high volume phone calls and tickets daily via ServiceNow ticketing system while working tickets.
- Ensure compliance with all security procedures and guidelines when handling sensitive and personal information of U.S. Government employees.
- Contribute to the development and maintenance of the internal knowledgebase to ensure it is up-to-date and accurate.
Interim IT Manager
Alterman, Inc
08.2021 - 06.2022
- Managed a 4 man IT team as interim manager and organized weekly team meetings discussing current assignments and weekly goals.
- Was the primary escalation point for technical support questions and purchasing supplies and inventory via CDW.
- Assisted in implementing DarkTrace cyber security monitoring and response system company-wide.
- Develop a transition plan to ensure a seamless handover of IT management responsibilities once a permanent IT manager is hired, minimizing disruption to business operations.
IT Technician II
Alterman, Inc
10.2018 - 08.2021
- Provided technical support to over 500 users in a 3-man IT team using Freshservice ticketing system.
- Completed over 1800 support tickets in 2021 and maintained over 99% positive feedback from users.
- Assisted in disaster recovery during a ransomware attack and restored critical systems over a weekend via restoring cloud backups via Azure.
- Set up and established company networks at multiple jobsites using Cisco Meraki hardware and web application.
- Experience with VMware environment on Nutanix Clusters for servers.
Education
BBA - Computer Information Systems
Texas A&M University San Antonio
San Antonio, TX01.2019
Certification
- CompTIA Security+, 2024
- AWS Certified Solutions Architect - Associates, 2024
Projects
Serverless Web Application, AWS
Built an end-to-end serverless web application using AWS Lambda, Amazon API Gateway, Amazon DynamoDB, Amazon Cognito, and AWS Amplify Console., AWS Amplify Console was continuously hosting static web sources including HTML, CSS, JavaScript and image files., JavaScript executed in the browser sends and receives data from a public backend API built using Lambda and API Gateway., Amazon Cognito provides user management and authentication functions to secure backend API., DynamoDB provided persistence layer to contain data stored by the API's Lambda function.
Timeline
Jr. SOC Analyst
R+L Carriers
04.2024 - Current
Service Desk Technician II
Inserso Corporation
04.2023 - 04.2024
Interim IT Manager
Alterman, Inc
08.2021 - 06.2022
IT Technician II
Alterman, Inc
10.2018 - 08.2021
- CompTIA Security+, 2024
- AWS Certified Solutions Architect - Associates, 2024
BBA - Computer Information Systems
Texas A&M University San Antonio
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