Dylan VanSandt
Siloam Springs,AR
Summary
Versatile and dependable candidate with a strong background in accounting and customer service. Ready to bring knowledge and skills to a position that will allow for future growth.
Overview
7
7
years of professional experience
Work History
Tire Specialist
PAM Transport
06.2023 - Current
- Operated as the authority on tire DOT compliance for all fleet equipment.
- Reviewed work orders to ensure accuracy as to assist the team along with data reporting.
- Assisted drivers needing service with positivity and promptness while operating in a fast-paced environment.
- Responsible for scheduling timely and affordable service for units needing tire service, overseeing from initial call to service completion.
- Investigated billing discrepancies and advised on resolutions.
Road Rescue Coordinator
PAM Transport
11.2022 - 06.2023
- Worked with team members to effectively handle 400+ daily service calls from a call queue while maintaining cost awareness.
- Assisted with general diagnostics of equipment failure as to build a plan for service.
- Responsible for managing all incoming calls while also requesting updates, reviewing and approving estimates, and other necessary actions to ensure equipment is repaired in a timely manner.
- Understood DOT regulations and determine repairs necessary to keep compliant equipment.
Maintenance Customer Service Representative
PAM Transport
05.2022 - 11.2022
- Contacted dealerships/service providers for updates on down equipment.
- Operated as the main point-of-contact for dispatchers and drivers to provide updates on equipment.
- Ensured that estimated completion times were accurate per the most updated information were received as well as ensure that all other details in work orders were accurate.
Maintenance Outsource PO Clerk
PAM Transport
05.2021 - 05.2022
- Processed invoices and verified that payments matched approved estimates.
- Investigated charges that were questionable or were deemed incorrect/unapproved.
- Maintained communication with Road Rescue coordinators to resolve issues with processing.
- Assisted with relaying information regarding payment date, method, or terms.
Senior Accounts Payable Clerk
APAC-Central
09.2020 - 05.2021
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Researched statements to determine payment status of old invoices.
Accounts Payable Clerk
APAC-Central
01.2020 - 09.2020
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
Table Games Dealer
Cherokee Nation Entertainment
05.2016 - 07.2020
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Learned and followed company procedures to maintain consistency and standards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Dual Rate Table Games Dealer
Cherokee Nation Entertainment
01.2017 - 01.2018
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Monitored players behavior, taking appropriate action against rule violations.
- Maintained rules for games and identified instances of cheating, notifying security team.
Education
No Degree - Business Information Systems
Northwest Arkansas Community College
Bentonville, ARNo Degree - Innovation and Entrepreneurship
University of Central Arkansas
Conway, ARHigh School Diploma -
Siloam Springs High School
Siloam Springs, AR08.2014
Skills
- Strategic and critical thinking
- Focus on customer service and satisfaction
- Proficient with Microsoft Office, Google Workspace and Adobe Creative Suite
- Experienced in Cetaris, AS400, Viewpoint, Proactis, and OnBase accounting software
- Ability to sufficiently comply with SOX and GAAP
Timeline
Tire Specialist
PAM Transport
06.2023 - Current
Road Rescue Coordinator
PAM Transport
11.2022 - 06.2023
Maintenance Customer Service Representative
PAM Transport
05.2022 - 11.2022
Maintenance Outsource PO Clerk
PAM Transport
05.2021 - 05.2022
Senior Accounts Payable Clerk
APAC-Central
09.2020 - 05.2021
Accounts Payable Clerk
APAC-Central
01.2020 - 09.2020
Dual Rate Table Games Dealer
Cherokee Nation Entertainment
01.2017 - 01.2018
Table Games Dealer
Cherokee Nation Entertainment
05.2016 - 07.2020
No Degree - Business Information Systems
Northwest Arkansas Community College
No Degree - Innovation and Entrepreneurship
University of Central Arkansas
High School Diploma -
Siloam Springs High School