Dylan Waller
Forney,TX
Summary
Experienced with managing night shift operations and ensuring smooth workflow throughout night. Utilizes effective team management and problem-solving skills to maintain high standards and efficiency. Knowledge of conflict resolution and time management, contributing to cohesive and productive team environment.
Overview
10
10
years of professional experience
Work History
Night Shift Supervisor
Tom Thumb Food Stores
Forney, TX
10.2024 - Current
- Supervised night operations to ensure efficient store functionality and adherence to safety protocols.
- Trained staff on customer service standards and operational procedures to enhance team performance.
- Coordinated inventory management processes, optimizing stock levels for overnight shifts.
- Monitored employee productivity and provided constructive feedback to improve individual performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during night shifts.
Uber Partner
Uber Eats
Rowlett, TX
02.2020 - 10.2024
- Delivered exceptional customer service to enhance rider satisfaction and loyalty.
- Navigated and optimized routes using GPS technology for efficient ride completion.
- Maintained vehicle cleanliness and safety standards to ensure passenger comfort.
- Adapted quickly to changing schedules and local traffic conditions to minimize delays.
- Communicated effectively with riders to confirm pickup locations and address inquiries.
- Managed time effectively by balancing multiple ride requests during peak hours.
Crew Member
Mary Sues
Forney, TX
05.2019 - 02.2020
- Trained new crew members on operational procedures and customer service standards.
- Managed inventory levels and ensured prompt restocking of supplies during peak hours.
- Delivered exceptional customer service, resolving issues and enhancing overall guest experience.
- Collaborated with team members to maintain cleanliness and organization of work environment.
Server
Oscar Delta Texas Kitchen
Forney, TX
01.2018 - 10.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in high-volume dining environment.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Served food and beverages promptly with focused attention to customer needs.
Crew Member
Braums Ice Cream And Dairy
Rowlett, TX
01.2016 - 11.2016
- Assisted in training initiatives to improve team efficiency and service quality.
- Led shifts by delegating tasks effectively, ensuring smooth workflow during busy periods.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06-2020
Skills
- Safety awareness
- Training and mentoring
- Training and coaching
- Stock rotation
- Employee motivation
- Team building
- Risk management
- Duty assignment
- Strong leadership
Timeline
Night Shift Supervisor
Tom Thumb Food Stores
10.2024 - Current
Uber Partner
Uber Eats
02.2020 - 10.2024
Crew Member
Mary Sues
05.2019 - 02.2020
Server
Oscar Delta Texas Kitchen
01.2018 - 10.2018
Crew Member
Braums Ice Cream And Dairy
01.2016 - 11.2016
High School Diploma -
Rowlett High School