Working out for overall physical and mental well-being
DYLAN WARREN
PORTAGE ,WI
Summary
Responsible student with good judgement, time management, good at working with others and planning events. I am frequently praised by teachers and coaches as well as other parents for being hard working and self sufficient. I am good at meeting goals that are set for myself.
Overview
4
4
years of professional experience
Work History
Owner / Operator Pressure Washing
Self Employeed
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Server
Edge of the Dells
05.2020 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
Working Toward Bachelors - Engineering
University of Wisconsin - Platteville
Platteville, WI05.2027
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05.2023
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Effective leader
- Goal Setting
Accomplishments
- Achieve 100% customer satisfaction by completing reqeusted services with accuracy and efficiency.
- I have many repeat patrons requesting me to service them.
- Assist owners with staffing to maximize profits.
Interests
I enjoy helping others and giving back to the community
I like working with my hands and fixing things
Playing Sports
Timeline
Owner / Operator Pressure Washing
Self Employeed
06.2024 - Current
Server
Edge of the Dells
05.2020 - 08.2024
Working Toward Bachelors - Engineering
University of Wisconsin - Platteville
High School Diploma -
Wisconsin Dells High School
Sports
I compete at the collegiate level in Football and Wrestling while maintaining a 3.8 GPA for the University of Platteville.
While in high school I was named 1st team all conference on both offense and defense 2 years in a row for Football.
I competed at the WIAA State Wrestling Tournament.
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