Jonathan Rojas
Miami
Summary
Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Operator Pressure Washing
Jet Stream Total Solution LLC
Miami, FL
12.2024 - Current
- Developed and implemented operational strategies to enhance service delivery and customer satisfaction.
- Oversaw daily operations, ensuring compliance with industry standards and regulations.
- Managed vendor relationships to optimize supply chain efficiency and cost-effectiveness.
- Trained and mentored staff on best practices for service excellence and productivity improvements.
- Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
- Cultivated a strong company culture focused on teamwork, innovation, and continuous improvement.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Boat Detailer
Blue Seas Services
Miami, FL
06.2024 - 01.2025
- Cleaned and polished boats using specialized cleaning products and equipment.
- Conducted thorough inspections to identify maintenance needs and service requirements.
- Organized workspaces to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on best practices for detailing techniques and equipment usage.
- Managed scheduling of detailing appointments to optimize workforce allocation and service delivery.
Delivery Driver
Le Bon Pain
Miami, FL
05.2023 - 06.2024
- Delivered fresh bread and baked goods to customers on a daily basis, ensuring timely and accurate delivery
- Worked independently, taking initiative to resolve any issues or challenges that arose during delivery
- Demonstrated strong time management skills, ensuring all deliveries were made within scheduled time frames
- Delivered products efficiently to multiple locations, ensuring timely customer satisfaction.
- Maintained vehicle cleanliness and functionality, adhering to safety regulations consistently.
- Coordinated delivery schedules with team members to optimize route efficiency.
Delivery Driver
Fedex Express
Miami, FL
02.2022 - 01.2024
- Demonstrated strong customer service skills, handling customer inquiries and resolving issues in a professional manner
- Consistently met or exceeded company standards for delivery times, customer satisfaction, and safety
- Trained new drivers on operational procedures and safety protocols effectively.
- Monitored inventory levels during deliveries, reporting discrepancies promptly for resolution.
- Implemented route adjustments based on traffic conditions, enhancing delivery speed.
Certified Forklift Operator
The Apollo Group
Miami, FL
05.2020 - 01.2022
- Operated CAT, Linde, and Yale forklifts to move goods and materials around warehouse and distribution center
- Utilized knowledge of safety regulations and best practices to ensure a safe working environment for all warehouse personnel
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with safety regulations.
Deck Hand
SoFlo Yacht Ventures LLC
Miami, FL
06.2024 - 01.2025
- Operated and maintained deck equipment to ensure safe and efficient vessel operations.
- Assisted in docking procedures, enhancing overall mooring efficiency and safety protocols.
- Executed routine maintenance tasks on vessels, improving operational readiness and reliability.
- Monitored weather conditions, providing timely updates to the crew for navigational safety.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FLFAA Airframe And Powerplant (A&P) Certificate - Aviation Maintenance Technology
George T. Baker Aviation Technical College
3275 NW 42nd Ave, Miami, FL 3314203-2027
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Strategic planning
- Staff management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- George T. Baker Aviation Technical College, Miami, FL
- Aircraft Maintenance - Airframe and Powerplant Certification
- American Medical Academy, Miami, FL
- Emergency Medical Technician Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Owner/Operator Pressure Washing
Jet Stream Total Solution LLC
12.2024 - Current
Boat Detailer
Blue Seas Services
06.2024 - 01.2025
Deck Hand
SoFlo Yacht Ventures LLC
06.2024 - 01.2025
Delivery Driver
Le Bon Pain
05.2023 - 06.2024
Delivery Driver
Fedex Express
02.2022 - 01.2024
Certified Forklift Operator
The Apollo Group
05.2020 - 01.2022
High School Diploma -
G. Holmes Braddock Senior High School
FAA Airframe And Powerplant (A&P) Certificate - Aviation Maintenance Technology
George T. Baker Aviation Technical College