Dylan Wise
San Antonio
Summary
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
11.2024 - Current
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
Barista
7Brew Coffee
06.2024 - 08.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Degree in Progress - Biology
The University of Texas At San Antonio
San Antonio, TX 05.2001 -
Skills
Food safety knowledge
Customer service
Problem-solving
Time management
Attention to detail
Punctuality and reliability
Teamwork and collaboration
Timeline
Front of House Employee
Chick-fil-A
11.2024 - Current
Barista
7Brew Coffee
06.2024 - 08.2024
Degree in Progress - Biology
The University of Texas At San Antonio
05.2001 -
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