Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Wriston

Clinton Township,MI

Summary

Skilled Automotive Technician and Customer Service Associate with a proven track record at American Transmissions, enhancing workshop efficiency and customer satisfaction. Expert in troubleshooting and problem-solving, with a strong work ethic and exceptional customer service skills. Achieved significant positive feedback by mastering hand and power tools and fostering client relationships. Talented Automotive professional with strong background working on all types of vehicles.

Overview

5
5
years of professional experience

Work History

Automotive Technician

American Transmissions
06.2021 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.

Customer Service Associate

Advanced Auto Parts
06.2020 - 06.2021
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Customer Service Associate

Tim Hortons
06.2019 - 06.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

General Studies

Arts Academy In The Woods
Fraser, MI

Skills

  • Strong Work Ethic
  • Problem-Solving
  • Hand and power tools
  • Troubleshooting skills
  • Customer Service
  • Transmissions
  • Heavy Lifting
  • Flexible Schedule

Timeline

Automotive Technician

American Transmissions
06.2021 - Current

Customer Service Associate

Advanced Auto Parts
06.2020 - 06.2021

Customer Service Associate

Tim Hortons
06.2019 - 06.2020

General Studies

Arts Academy In The Woods
Dylan Wriston