Dylan Zielinski
Utica,New York
Summary
Resourceful professional in public relations, known for high productivity and efficient task completion. Specialize in crisis management, media relations, and strategic communication planning. Excel in teamwork, adaptability, and problem-solving to navigate complexities of public perceptions and messaging. Committed to fostering positive relationships between organizations and their publics through clear, effective communication strategies.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Technical Engagement Specialist
Hotwire Communications
Palm Beach, FL
12.2024 - Current
- Identified customer needs and provided appropriate solutions.
- Provided technical assistance to customers over the phone and through email.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Answered customer inquiries via phone, email, and chat.
Material Handler
Wolfspeed
Utica, NY
08.2024 - Current
- Inspected materials for any damages or defects upon receipt.
- Maintained inventory records, including tracking incoming and outgoing shipments.
- Collaborated with team members to meet daily production goals.
- Used digital database to keep records of units and stock moved.
Inventory Specialist
Best Buy
New Hartford, NY
11.2022 - 03.2023
- Managed inventory levels to ensure optimal stock at all times.
- Responded promptly to requests from customers regarding product availability.
- Determined shipping methods, routes or rates for materials to be shipped.
Resident Coordinator
Lutheran Care
Clinton, NY
08.2020 - 08.2022
- Conducted regular room inspections to maintain health and safety standards.
- Organized meetings with stakeholders to discuss issues related to resident concerns.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
Patient Access Registrar
Saint Elizabeth Medical Center
Utica, NY
01.2018 - 05.2020
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Arranged hospital admissions for patients as required.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Inputted orders for lab tests and radiology studies following established guidelines for accuracy.
Sales Associate
Jimmy Jazz
New Hartford, NY
04.2015 - 08.2017
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled customer complaints in a professional manner.
Education
High School Diploma -
Thomas R. Proctor
Utica, NY 09.2009 - 07.2013
Skills
- Sales
- Customer service
- Production deadline management
- Package handling
- Materials handling and transport
- Warehouse management
- Technical issues analysis
- Technical support
- Complaint resolution
- Account updating
- Live chat support
- Refunds processing
Timeline
Technical Engagement Specialist
Hotwire Communications
12.2024 - Current
Material Handler
Wolfspeed
08.2024 - Current
Inventory Specialist
Best Buy
11.2022 - 03.2023
Resident Coordinator
Lutheran Care
08.2020 - 08.2022
Patient Access Registrar
Saint Elizabeth Medical Center
01.2018 - 05.2020
Sales Associate
Jimmy Jazz
04.2015 - 08.2017
High School Diploma -
Thomas R. Proctor
09.2009 - 07.2013
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