DYLAN ZOGRAFOS
Manchester,NH
Summary
Reliable and experienced logistics and operations professional with progressive experience in freight handling, transportation coordination, yard and dock management, manufacturing, and customer service. Proven ability to manage daily operations, coordinate drivers and terminal activity, resolve freight issues, and maintain safe and efficient workflows. Strong communicator and team leader with hands-on experience in routing, freight research, trailer management, and employee coordination.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Router Supervisor
R&L; Carriers
Manchester, USA
01.2023 - Current
- Set up and manage daily driver routes to support efficient freight movement and on-time deliveries.
- Manage the DFA queue and adjust assignments based on operational needs.
- Oversee yard and dock crew activities to maintain an organized and efficient operation.
- Coordinated linehaul drivers' arrivals and departures to optimize terminal operations.
- Oversaw loading and preparation of trailers for timely departures, ensuring adherence to schedules.
- Conduct pre-shift meetings and provide employees with daily operational information and materials.
- Communicate with other terminals to coordinate freight movement and help ensure shipments arrive on time.
- Adjust and move bills based on start times, trailer volume, and changing operational needs.
- Monitored expected arrival times of linehaul drivers to streamline terminal operations and minimize delays.
OS&D; Leadman
R&L; Carriers
Manchester, USA
01.2022 - 01.2023
- Researched lost, unidentified, and unknown freight to accurately determine shipment status and location, enhancing recovery efforts.
- Recorded detailed research findings and updates into OS&D dashboard, improving tracking accuracy and visibility.
- Ensured operational efficiency in the OS&D area through consistent organization and maintenance practices.
- Communicated with the yard man regarding trailer swaps, trailer strips, and operational needs.
- Coordinated freight and resolved issues to facilitate smooth terminal operations and minimize disruptions.
Loader IV
R&L; Carriers
Manchester, USA
01.2018 - 01.2022
- Stripped and loaded trailers to ensure timely dispatch and uphold safety standards.
- Performed recoups to optimize freight positioning and organization for streamlined operations.
- Handled freight according to operational and safety procedures.
- Supported daily dock operations to facilitate smooth freight flow and enhance operational efficiency.
Machine Operator
MRPC
Hudson, USA
01.2018 - 07.2018
- Operated mold presses and inspected finished parts to ensure adherence to quality standards.
- Performed quality control inspections to identify defects, ensuring compliance with production standards.
- Operated CNC drilling equipment.
- Followed production procedures while maintaining attention to detail, contributing to consistent manufacturing quality.
Mixer / Machine Operator
Yorgo Foods Inc.
Manchester, USA
02.2014 - 12.2017
- Mixed and prepared hummus and tahini to meet production requirements and maintain product quality.
- Operated and sanitized machinery daily to ensure optimal functionality and compliance with safety standards.
- Monitored production lines to help ensure consistent quality and finished-product standards.
- Prepared pallets and products for delivery.
- Loaded delivery trucks using forklifts and pallet jacks.
- Maintained clean, organized, and sanitary production environment to support safe food handling practices.
Make Line / Inside Customer Service
Domino's Pizza
12.2009 - 02.2014
- Provided customer service at the front counter and handled incoming phone orders.
- Prepared food and customer orders accurately and efficiently.
- Trained new employees on food preparation and make-line procedures.
- Restocked and arranged inventory in walk-in freezers for easy access.
- Kept work environment tidy and orderly to enhance team productivity.
Education
High School Diploma -
Central High School
Manchester, NH01-2013
Skills
- Transportation & Logistics Operations
- Route Planning & Driver Coordination
- Freight Management
- Yard & Dock Management
- Trailer Loading & Stripping
- OS&D; Research & Documentation
- Freight Tracking
- Team Leadership & Supervision
- Cross-Terminal Communication
- Forklift & Pallet Jack Operation
- Quality Control
- Manufacturing & Machine Operation
- Customer Service
- Safety & Compliance
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Certification
Sanitation & Food Safety Certified
Timeline
Router Supervisor
R&L; Carriers
01.2023 - Current
OS&D; Leadman
R&L; Carriers
01.2022 - 01.2023
Loader IV
R&L; Carriers
01.2018 - 01.2022
Machine Operator
MRPC
01.2018 - 07.2018
Mixer / Machine Operator
Yorgo Foods Inc.
02.2014 - 12.2017
Make Line / Inside Customer Service
Domino's Pizza
12.2009 - 02.2014
High School Diploma -
Central High School