Dylan Evans
Queen Creek,AZ
Summary
Reliable shift lead at Winter's Quarters Water and ice that properly trained new employees. Aimed to always please customers, and strived for excellence in every task. Resolved conflicts and complaints to assure the highest quality of customer care for all customers. Hard worker and amazing listener, that gets along well with others to grow and maintain a healthy workplace for all.
Overview
4
4
years of professional experience
Work History
Professional Car Detailer
Suds and Go Mobile Detailing
2024.06 - Current
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Achieved timely completion of assigned tasks by efficiently managing time and resources.
- Provided exceptional customer service and addressed customer inquiries.
Shift Leader
Winters Quarters Water and Ice
2022.03 - 2024.06
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
HVAC Assistant
Evans Air Conditioning and Heating
2020.05 - 2024.06
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Worked overtime, holidays and weekends to accommodate company needs.
Education
High School Diploma -
American Leadership Academy
Queen Creek, AZ05.2024
Skills
- Customer Service
- Relationship Building
- Problem-Solving
- Team Leadership
- Team Supervision
- Staff Supervision
- Staff Training and Development
- Interpersonal Relations
Volunteer
December 2022- April 2024
Volunteered every Thursday night at SNAP (Special Needs Adult Program), a program in which adults with disabilities meet together to play games and participate in helpful activities. Paired one on one with participant for the duration of volunteer time in order to ensure safety, and help participant through activities they were unable to complete alone.
Timeline
Professional Car Detailer
Suds and Go Mobile Detailing
2024.06 - Current
Shift Leader
Winters Quarters Water and Ice
2022.03 - 2024.06
HVAC Assistant
Evans Air Conditioning and Heating
2020.05 - 2024.06
High School Diploma -
American Leadership Academy
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