Carsyn Scott
Tacoma,WA
Overview
8
8
years of professional experience
Work History
ConcertoCare
Tacoma, WA
09.2025 - Current
- Conduct outbound calls to eligible patients and working to facilitate scheduling of initial in-home appointments.
- Ensure patients receive a detailed explanation of program services.
- Thoroughly and accurately document call notes and scheduling details in electronic system.
- Expedite emergency clinical calls as needed Process new appointments or changes to existing appointments.
- Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment .
- Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values.
- Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members.
- Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes.
- Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family.
- Complete ongoing training and coaching programs for further skills development by deadlines.
- Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service.
Medical Assistant
MultiCare Health System
Tacoma, WA
03.2022 - 01.2025
- Helps patients by providing information, services, and assistance.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Updates job knowledge by participating in educational opportunities and reading professional publications.
Patient Access Representative
Conifer Health Solutions
Tacoma, WA
08.2019 - 12.2019
- Trained in EPIC for scheduling and pre-registration.
- Scheduling patients in a timely and professional manner.
- Keeping all PHI information confidential in both the workplace and outside.
- Navigating the schedule of multiple hospitals and communicating with on-site to coordinate appointments and checking orders.
- Transcribing physician orders into EPIC accurately as the doctor requested.
- Keeping calls short, professional and customer oriented.
- Learning protocols for each type of appointment to better assist in scheduling.
- Checking for invalid orders and reaching out to providers to obtain correct orders to schedule from.
Security Guard (Unarmed)
Securitas
Tacoma, WA
08.2018 - 08.2019
- Monitor entrance and exit of all personnel in and out of the building.
- Ensure that entrants identifying as employees and contractors have the appropriate identification badges displayed.
- Ensure entrance is not left unattended during operating hours, and remain on post until properly relieved.
- Remain vigilant for suspicious activity or emergency situations occurring within or without the assigned entrance.
- Maintain smooth flow of entry traffic while ensuring safety and security is not compromised.
- Adhere to the post orders given by the site, including any additions or changes made.
- Use verbal de-escalation techniques learned during provided training when encountering aggressive or uncooperative individuals.
- Treat everyone in courteous fashion arranging for requested assistance as appropriate.
Education
Associates of Arts - Science
Clover Park Technical College
Lakewood, WA12-2021
Skills
- Customer service, Communication skills, Computer literacy, Time management, Documentation review, Microsoft excel, Microsoft word, English
Timeline
ConcertoCare
09.2025 - Current
Medical Assistant
MultiCare Health System
03.2022 - 01.2025
Patient Access Representative
Conifer Health Solutions
08.2019 - 12.2019
Security Guard (Unarmed)
Securitas
08.2018 - 08.2019
Associates of Arts - Science
Clover Park Technical College