Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dylan C. Urgo

Massapequa,United States

Summary

Dynamic and dedicated professional with experience at the Town of Hempstead, excelling in customer service and visitor engagement. Proven ability to enforce safety protocols and build strong relationships, ensuring a welcoming environment. Skilled in problem-solving and emergency preparedness, committed to enhancing guest satisfaction and promoting enjoyable experiences.

Overview

6
6
years of professional experience

Work History

Tag Checker (Seasonal)

Town of Hempstead
Lido Beach, NY
05.2023 - Current
  • Verify that residents have the necessary ID tags for entrance.
  • Greet beach visitors and answer questions about the beach and surrounding area.
  • Assist members by setting up beach chairs and umbrellas on beach.
  • Provide customer service support to address patron complaints or requests promptly.
  • Conduct periodic patrols of the beach to ensure that all safety regulations are being followed.
  • Ensure that all trash is disposed of properly in designated areas around the beach.
  • Report any hazardous conditions or incidents to management immediately.
  • Receive comments and complaints and work to deliver solutions to achieve member and guest satisfaction.
  • Build relationships with members and guests and created welcoming and warm environment that promoted future visits.

Counselor-in-Training

Malibu Beach Camp
Lido Beach, NY
06.2025 - 08.2025
  • Assisted camp counselors in leading activities such as arts and crafts, swimming, archery, and outdoor games. Encouraged children to participate in team-building activities, and facilitated group discussions.
  • Encouraged children to participate in team building activities and facilitated group discussions.
  • Instructed campers on proper safety protocols while participating in recreational activities.
  • Participated in training sessions regarding first aid procedures and emergency preparedness.
  • Organized recreational equipment for various activities and monitored its use.
  • Communicated effectively with parents and guardians of each camper to provide updates on their child's progress throughout their stay at the camp.
  • Supervised groups of children during field trips and ensured they followed the rules of the trip.
  • Maintained a clean environment by helping out with general housekeeping duties around the facility.
  • Developed strong relationships with fellow staff members to create an enjoyable atmosphere for everyone involved.
  • Helped ensure that all campers were safe at all times during their stay at the camp.

Camp Counselor in Training (Seasonal)

Massapequa School District
Massapequa, New York
06.2019 - 08.2020
  • Supervised groups of children during field trips and ensured they followed the rules of the trip.
  • Assisted camp counselors in leading activities such as arts and crafts, swimming, archery, and outdoor games.
  • Developed strong relationships with fellow staff members to create an enjoyable atmosphere for everyone involved.
  • Organized recreational equipment for various activities and monitored its use.
  • Helped ensure that all campers were safe at all times during their stay at the camp.
  • Participated in training sessions regarding first aid procedures and emergency preparedness.

Education

Massapequa High School
Massapequa, NY
06-2023

Liberal Arts And Sciences

Nassau Community College
Garden City, NY

Skills

  • Customer service
  • Visitor engagement
  • Child safety protocols
  • Activity supervision
  • Team collaboration
  • Relationship building
  • Attention to detail
  • Problem solving
  • Emergency preparedness
  • Safety enforcement

References

References available upon request.

Timeline

Counselor-in-Training

Malibu Beach Camp
06.2025 - 08.2025

Tag Checker (Seasonal)

Town of Hempstead
05.2023 - Current

Camp Counselor in Training (Seasonal)

Massapequa School District
06.2019 - 08.2020

Massapequa High School

Liberal Arts And Sciences

Nassau Community College

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