Summary
Overview
Work History
Education
Skills
Timeline
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Dyland Perez

Oswego,IL

Summary

Dedicated Front End Service Associate with experience in enhancing customer satisfaction through clear communication and efficient service. Recognized for problem-solving skills and leadership in streamlining processes and training team members. Aspiring computer science professional with a focus on technology applications and programming.

Overview

3
3
years of professional experience

Work History

Front End Customer Service Associate

Walmart
Oswego, IL
09.2024 - 01.2025
  • Assisted customers with product inquiries and service requests.
  • Resolved customer complaints with patience and empathy.
  • Collaborated with team members to enhance customer service quality.
  • Conducted inventory checks to ensure product availability.
  • Assisted customers with account management tasks such as order tracking, payment processing and returns.
  • Resolved customer complaints in a professional manner.

All

Five Guys
Oswego, IL
12.2021 - 08.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Computer Science -

Iowa State University
Ames, IA
05.2027

High School Diploma -

Oswego East Hight School
Oswego, IL
05.2023

Skills

  • Collaboration
  • Organization
  • Problem-Solving
  • Planning and Coordination
  • Verbal Communication

Timeline

Front End Customer Service Associate

Walmart
09.2024 - 01.2025

All

Five Guys
12.2021 - 08.2023

Computer Science -

Iowa State University

High School Diploma -

Oswego East Hight School

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