Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Keanu Yasutake

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Highly organized, energetic and versatile individual who strives for continuous development. Trained in finding a solution to problems in a quick manner through high pressure situations. Great experience and passion for working directly with people.

Overview

7
7
years of professional experience

Work History

Service Technician Trainee

Tesla
01.2024 - Current


  • Excelled quickly in absorbing technical skills through hands-on training and guidance from experienced service technicians.
  • Complete service visit appointments in a timely manner, ensuring efficient job completion and prompt service.
  • Consistently meet or exceed performance metrics set forth by management for productivity and efficiency in completing tasks
  • Have been trusted with responsibilities such as monitoring and ordering tire supplies as well as daily EHS lift inspections, excelling at both
  • Excelled quickly in absorbing technical skills through hands-on training and guidance from experienced service technicians.
  • Taken over full responsibility of the Fast Lane lead position as a trainee, performing all tasks required in a highly efficient manner, constantly looking for ways to improve high level work flow and the advancement of my team

Window and Doors Service Technician

Dolan's Lumber Windows And Doors
12.2019 - Current
  • Diagnosed and troubleshot problems, repairing, and restoring windows and doors to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Marketing Concierge

Diamond Resorts
04.2019 - 08.2019
  • Welcomed guests and offered assistance wit setting up activities and restaurant reservations
  • Facilitated research of local venues, restaurants, and other locations per guest requests.
  • Resolved any complaints or issues guest may have.
  • engaged in friendly conversation with all guests of the resort
  • Sold guests on the idea of a sales presentation with exciting incentives

Lift Operations Lead

Vail Resorts
10.2018 - 04.2019
  • Carried this position through three consecutive winters
  • Executed new training initiative to improve skills and develop leaders from within
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Marine Technician

Action Water Sports
04.2017 - 08.2017
  • Completed diagnosis and repairs of marine engines and drive transmissions.
  • Operated specialized equipment, including winches, cranes and derricks during ship operations.
  • Troubleshot and resolved mechanical problems with various systems and equipment.
  • Maintained ship generators and engines in top condition with regular preventive and predictive work.

Education

No Degree -

Lake Tahoe Community College
South Lake Tahoe, CA

High School Diploma -

College Park High School
Pleasant Hill, CA
06.2015

Skills

  • Attention to Detail
  • Customer Relationship Management
  • Power Tool Proficiency
  • Hand Tool Knowledge
  • Troubleshooting Abilities
  • Work with Minimal Supervision
  • Verbal and Written Communication
  • Adaptable and Flexible
  • Professional and Courteous
  • Dispatching and Scheduling

Timeline

Service Technician Trainee

Tesla
01.2024 - Current

Window and Doors Service Technician

Dolan's Lumber Windows And Doors
12.2019 - Current

Marketing Concierge

Diamond Resorts
04.2019 - 08.2019

Lift Operations Lead

Vail Resorts
10.2018 - 04.2019

Marine Technician

Action Water Sports
04.2017 - 08.2017

No Degree -

Lake Tahoe Community College

High School Diploma -

College Park High School

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Dylan Keanu Yasutake