Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
Dyllan Grant
Open To Work

Dyllan Grant

Elkridge

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

ManagerGeneral Service TechnicianGeneral Field Service Technician

Work Type

Full Time

Location Preference

Hybrid
Location: Elkridge, Maryland
Open to relocation: Yes

Salary Range

$30/hr - $640/hr

Important To Me

Career advancementHealthcare benefitsWork-life balancePaid time off401k matchPaid sick leaveCompany CultureFlexible work hoursWork from home option

Summary

Results-driven manager with expertise in customer service and equipment troubleshooting. Demonstrates strong leadership in enhancing operational efficiency and team coordination. Experienced in staff training, performance evaluation, and continuous improvement. Committed to fostering collaborative environments and adapting strategies to meet organizational goals while maintaining high-quality standards. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience
8
8
Certifications

Work History

Manager

Melitta Coffee Solutions
Elkridge
02.2023 - 02.2026
  • Coordinated team schedules to enhance coverage and operational efficiency.
  • Delegated tasks to associates based on their skill levels to enhance efficiency.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Analyzed operational data to identify areas for improvement and cost reduction.
  • Developed and maintained positive relationships with vendors for seamless operations.
  • Monitored inventory levels and ordered supplies to ensure consistent stock availability.

General Service Technician

ICEE
Glen Burnie
04.2022 - 01.2023
  • Maintained and repaired ice machines and beverage dispensers to ensure optimal performance and customer satisfaction.
  • Diagnosed equipment failures and implemented effective solutions, reducing downtime for service equipment.
  • Collaborated with team members to streamline service processes, enhancing overall workflow efficiency.
  • Assisted in training new technicians on equipment maintenance procedures.
  • Utilized safety protocols while handling tools and machinery.
  • Documented service records for equipment repairs and maintenance tasks.
  • Communicated effectively with customers regarding service needs and updates.

General Field Service Technician

HOLT Electrical
Derwood
11.2020 - 04.2022
  • Diagnosed and repaired malfunctioning equipment on-site.
  • Ensured adherence to safety standards during service operations, minimizing risk of accidents.
  • Installed electrical systems in residential and commercial settings.
  • Provided exceptional customer service during field visits, enhancing client satisfaction and loyalty.
  • Created detailed service reports outlining repairs and maintenance performed to support operational continuity.
  • Completed all necessary paperwork for service calls in a timely manner.
  • Trained junior technicians on best practices and safety protocols.
  • Operated company vehicle for transportation to job sites and ensured regular maintenance checks.
  • Disassembled defective machines for repair or replacement of parts.

Education

Some College (No Degree) - Law

Southern University Md, Maryland, NY

Skills

  • Customer service and support
  • Call center operations
  • Problem resolution
  • Billing
  • Documentation management
  • Equipment troubleshooting
  • Inventory control
  • Call routing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

OSHA Certified 10hr/30hr

Timeline

Manager - Melitta Coffee Solutions
02.2023 - 02.2026
General Service Technician - ICEE
04.2022 - 01.2023
General Field Service Technician - HOLT Electrical
11.2020 - 04.2022
Southern University Md - Some College (No Degree), Law
Dyllan Grant