Dyllon Frantin
Kings Park,NY
Summary
Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production.
Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Sales Executive
UL Solutions
Melville, NY
11.2023 - Current
- Manage $1.7 million territory in North East.
- Use company pricing system to create and review estimates and verify invoice accuracy.
- Generated and maintained strong client relationships to drive revenue growth.
- Developed tailored sales presentations addressing customer needs and objections.
- Achieved and maintained dominant market share, identifying and obtaining orders to meet customer needs.
- Analyzed market trends to identify new sales opportunities within territory.
- Participated in regular sales training sessions to stay updated on industry trends and best practices.
- Responded promptly to customer inquiries, ensuring high level of satisfaction.
- Managed existing client accounts for upselling and cross-selling opportunities.
- Established long-term relationships with clients by providing exceptional service and support throughout sales process.
- Maintained detailed records of all sales activities, including calls, meetings, and follow-ups.
Customer Success Manager
Bridgeline Digital
Woodbury, New York
11.2022 - 09.2023
- Develop trusted relationships with decision-makers with each assigned customer and serve as the lead point of contact.
- Protected over 500K of revenue across a 100+ managed customer base.
- Understand each customer's digital strategy and work with the team to make and communicate strategic recommendations based upon Bridgeline's products and services.
- Identify and cultivate cross-sell and upsell opportunities to drive company growth.
- Manage, track and cultivate existing customer accounts including key contacts, communications, call activity, account notes, pipeline of license and services opportunities using Salesforce.
- Act as an escalation point to the customer relationship, seeking to expedite and improve all aspects of the customer experience with the company.
- Responsible for upselling/cross-selling additional products and services to customers to enhance their digital experience and provide value added.
- Participate in key customer status meetings and conduct quarterly business reviews (QBRs) with customers to review overall program objectives, outstanding project summary, KPIs results & areas for improvement, strategize on future business opportunities, highlight new product features & services, gather feedback on product roadmap, overall adoption and retention.
- Consistently managed client relationships to ensure satisfaction and retention, including conducting quarterly business reviews with key stakeholders.
- Identified, documented and negotiated new opportunity proposals including the creation and delivery of statements of work, new license agreements, change requests, post implementation retainers.
Inside Sales Executive
Underwriters Laboratories (UL)
Melville, New York
12.2019 - 11.2022
- Booked over $5.5 million in a 8 month span while working with other Sales executive.
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Maintains ongoing plan to prioritize portfolio of accounts and maintain relationships throughout the year.
- Interfaces between customer and UL delivery teams during sales that require additional technical expertise as it relates to highly technical TIC services (e.g EMC-Wireless).
Customer Success Specialist
Underwriters Laboratories (UL)
Melville, New York
12.2019 - 12.2021
- Support client relationships by effectively responding to client sensitive and urgent quote requests.
- Streamlined onboarding processes, enhancing new customer experiences and satisfaction levels.
- Collaborated with cross-functional teams to ensure timely resolution of customer inquiries and issues.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
Director of Operations/Account Executive
Streetblimps Inc.
West Babylon, New York
02.2018 - 12.2019
- Supervised a national fleet of 40+ mobile billboard trucks, a diverse team of regional depot managers and drivers.
- Oversaw dispatching, routing, regulatory requirements, safety, tracking and process improvement.
- Generated national/local leads that translated into direct sales conversions.
Junior Account Executive/Associate AE
Yelp
Manhattan, New York
09.2016 - 01.2018
- Sourced 80-100 prospective leads per day, serving hundreds of local businesses.
- Curated leads through Salesforce to track client's advertising goals and Yelp's added customer value.
- Closed $200K+ in direct sales across eight national regions as a Junior Account Executive.
- Completed three-month trainee program by closing $30K in sales and routinely surpassing monthly quotas.
Education
Bachelor of Science - Marketing
Sacred Heart University - Jack Welch School of Business
05-2016
Skills
- Slack
- Flex
- ECM
- Jira
- Oracle
- Teams
- Outlook
- Excel
- Powerpoint
- Sales Presentations
- Microsoft Office proficiency
- Market research
- Adaptability
- Cold-calling
- Team collaboration
- Analytical thinking
- Pipeline management
- Conflict resolution
- Cold calling
- Customer relationship building
- Objection handling
- Upselling and Cross Selling
- CRM software expertise
- Salesforce CRM
- B2C Sales
- B2B Sales
- Prospect Follow-Up
- Pipeline Development
- Relationship Building
- Customer Service
- Territory Management
- Sales Cycle Management
- Sales and negotiation
- Sales closing
- Decision making
- Client Retention
- Customer service
Timeline
Sales Executive
UL Solutions
11.2023 - Current
Customer Success Manager
Bridgeline Digital
11.2022 - 09.2023
Inside Sales Executive
Underwriters Laboratories (UL)
12.2019 - 11.2022
Customer Success Specialist
Underwriters Laboratories (UL)
12.2019 - 12.2021
Director of Operations/Account Executive
Streetblimps Inc.
02.2018 - 12.2019
Junior Account Executive/Associate AE
Yelp
09.2016 - 01.2018
Bachelor of Science - Marketing
Sacred Heart University - Jack Welch School of Business