Dymasha Smith

Pawtucket,RI

Summary

Dynamic Store Manager with a proven track record at Dollar Tree, excelling in customer service and problem-solving. Successfully reduced customer complaints through proactive issue resolution and effective team management. Skilled in multitasking and organization, fostering a collaborative environment that enhances customer satisfaction and loyalty.

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

years of professional experience

Work History

Store Manager

Dollar Tree

07.2021 - Current

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Customer Service Manager

Walmart

11.2012 - 07.2021

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Central Falls High School

Central Falls, RI

06-2000

Skills

Customer service
Problem-solving

Customer relations
Multitasking and organization

Timeline