Dyminiqua Tucker
Springfield,MA
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Staples
Springfield , MA
07.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Security Guard
Springfield Museums
Springfield , MA
09.2019 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Direct Care Worker
Center For Human Development Inc.
Springfield , MA
10.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- monitored juveniles in unit and during work and recreational activities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- monitored inmate behavior to prevent violations and escapes.
- Documented vitals, behaviors and medications in client medical records.
- Monitored and assisted residents through individual service plans.
- Recognized potentially dangerous and hazardous situation involving juvenile offenders.
Education
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA06.2018
Skills
- Quality Program Protocols
- Communication
- Problem solving
- Customer Service
- Teamwork
- Leadership
- Emotional intelligence
- Attentive to People
- Caring Companionship
- Safety Behaviors
Timeline
Direct Care Worker
Center For Human Development Inc.
10.2022 - Current
Security Guard
Springfield Museums
09.2019 - 09.2022
Customer Service Associate
Staples
07.2019 - 02.2020
High School Diploma -
Minnechaug Regional High School
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